Implementation Specialist

Job Title

PURPOSE OF THE ROLE:

The Implementation Specialist helps customers successfully adopt and use Amadeus Ticketing and Payment products. You’ll manage the implementation lifecycle - from clarifying requirements and assessing readiness to configuring systems, validating functionality, and supporting go-live and post-implementation phases.

You’ll turn business needs into reliable, secure solutions by collaborating with customers, internal teams, and stakeholders. The role includes monitoring data quality, identifying potential issues early, and supporting improvement initiatives.

You’ll also help identify opportunities for automation and responsible use of AI tools to enhance quality, efficiency, and service scalability.

Main Responsibilities:

- Core Responsibilities

• Apply product and process knowledge to support customer implementations effectively.
• Use digital tools, automation, and analytics to improve quality and reduce manual work.
• Collaborate across teams in a diverse, global environment to deliver customer success.
• Analyze data and feedback to enhance decision-making and continuously improve performance.
• Take initiative in optimizing how we deliver and simplify work processes.

- Data and Operational Quality

• Maintain accurate and consistent customer and provider data following agreed standards.
• Monitor and validate data to ensure reliability throughout implementation and production.
• Support operations by addressing and resolving data-related issues.
• Identify opportunities to automate and enhance efficiency.
• Learn and use new automation or AI capabilities to improve workflows.

- Customer Value and Process Transformation

• Facilitate knowledge-sharing and training sessions for colleagues and customers.
• Help customers maximize product value through insights, recommendations, and workshops.
• Participate in continuous improvement projects that deliver measurable outcomes.
• Collaborate with others to design better, more scalable business processes.
• Promote innovation and knowledge sharing across teams.

- Consultancy and Leadership Support

• Provide specialized guidance within your area of expertise.
• Contribute to or coordinate projects that enhance data and process quality.
• Support strategic improvement initiatives using automation and AI responsibly.
• Share expertise and mentor others as part of a supportive team culture.
• Strengthen relationships with customers and internal partners by acting as a trusted, collaborative advisor.

Relevant Work experince:

• Experience in product implementation, configuration, functional testing, or support.
• Familiarity with travel distribution, ticketing, or payment environments is a plus.
• Ability to analyze complex configurations and resolve issues effectively.
• Understanding of customer lifecycles, service levels, and operational best practices.
• Bachelor’s degree or equivalent experience in Information Technology, Computer Science, Engineering, Business, or Travel and Tourism.
• This role requires valid and unrestricted work rights in Thailand.

Note: Applicants must hold a valid work permit to be eligible for consideration.

What we can offer you ?

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.

Be aware of recruitment scams

Amadeus Group never charges fees, requests payment, or asks for financial information during recruitment. All legitimate opportunities are communicated solely through official Amadeus channels, including our careers website. Any payment request or outreach via unofficial platforms (e.g., WhatsApp, Telegram) should be treated as fraudulent.