Amazon Dedicated Cloud Engineer, US ADC Security

Would you like to operate the world's largest cloud computing infrastructure and help U.S. Government agencies solve their most complex technical problems? AWS has established a specialized group of service teams responsible for the work we do with the U.S. Intelligence Community, building and operating some of the largest and most complex distributed systems in the world.

The US ADC Security Engineering team is seeking a highly motivated ADC Engineer II focused on operational excellence and troubleshooting complex system operations. You have a solid understanding of Linux, networking, and cloud services fundamentals, and you know how to simplify solutions to complex problems while ensuring customers continue to have the best experience possible.

This is a shift-work position. The team runs 24/7 operations, which may require you to work some nights and/or weekends.

This position requires that the candidate selected currently possess and maintain an active TS/SCI security clearance with polygraph.

Key job responsibilities

- Provide front-line troubleshooting and operations support for complex, large-scale distributed systems on a 24/7 shift rotation.

- Dive deep to find the root cause of customer issues and investigate metrics trending in the wrong direction.

- Identify, resolve, mitigate, or escalate operational concerns in a timely manner, balancing operational risk appropriately.

- Identify ineffective processes and defects in availability, performance, or maintainability, and drive improvements.

- Design and build automation that reduces manual operational toil and increases the speed and scale of the team.

- Document troubleshooting steps and contribute to runbooks and operational knowledge-sharing.

A day in the life

On a typical day, you may dive deep to find the root cause of a customer issue, investigate why a metric is trending in the wrong direction, or discuss radical new approaches to automating operational processes. You join a dedicated group of engineers who provide troubleshooting and operations support and continuously innovate to automate operational tasks, all while keeping a high-value classified environment running smoothly around the clock.

About the team

Diverse Experiences

Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security?

At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture

In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic qualifications

- Associate's degree or above, or Cloud+ or GICSP (Global Industrial Cyber Security Professional) or GSEC (GIAC Security Essentials) or SSCP (Systems Security Certified Practitioner)

- 3+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience

- 3+ years of technical troubleshooting or similar experience

- 3+ years of experience with systems administration in Linux/Unix (Ubuntu, CentOS, RedHat, Solaris, etc.).

- Current, active US Government Security Clearance of TS/SCI with Polygraph.

Preferred qualifications

- Experience with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring or troubleshooting tools

- Experience with virtualization (Hypervisors, VMware, Xen), or experience in Linux/RHEL

- Experience managing full application stacks from the OS up through custom applications, or experience in technical support

- Experience with AWS core services via the Management Console or CLI, and general cloud computing concepts.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Herndon - 116,900.00 - 167,400.00 USD annually