Manager, Support Engineering, Identity and Access Management

Are you ready to lead a talented team that secures access for thousands of employees at one of the world's most innovative companies? We are looking for a Manager II, Support Engineer to lead our Security Support Engineering team and drive Identity and Access Management (IAM) initiatives that protect Amazon's corporate environment. In this role, you will manage the day-to-day operations of a team securing access at massive scale while providing direct support to business owners across the company.

You will set clear priorities, develop your engineers toward their next step, and ensure the team delivers high-quality outcomes against service level agreements. This is a hands-on leadership opportunity where you will bring technical depth to guide the team through complex access management challenges, make sound judgments on security outcomes, optimize workflows with a focus on root-cause resolution, and create an inclusive environment where your team thrives.

Key job responsibilities

Responsibilities include, but are not limited to:

- Lead and develop a team of Security Support Engineers, setting clear priorities and performance expectations and providing regular coaching and feedback

- Own the team's operational results, making sure work is delivered on time, meets service level agreements, and holds a high quality bar

- Hire, onboard, and grow talent, creating development plans that stretch engineers and prepare them for their next step

- Guide the team through the investigation and remediation of complex business decisions regarding security outcomes, escalating security risks with good judgement

- Optimise team workflows and best practices, prioritising root-cause resolution and reducing manual effort through automation and tooling

- Partner with Security Engineers and stakeholders across the company to align on priorities and deliver the right customer outcomes

- Own team security metrics, using data to measure performance and drive improvements

A day in the life

You will lead both the people and operations of the Security Support Engineering team. On any given day, you might review the team's case queues and SLA adherence, coach an engineer through a difficult access management investigation, run a one-on-one focused on career development, and collaborate with partner teams to set priorities for upcoming security initiatives. You will identify recurring issues and direct the team toward automation and process improvements that resolve them at the root. When problems are complex or risks emerge, you will help the team find a path forward and decide when to escalate.

This role includes occasional on-call responsibilities.

About the team

Our team's mission is to make the secure way the easy way. We focus on Identity and Access Management improvements, and our remit covers both internal and external identity. We are committed to protecting Amazon's corporate environment while ensuring that employees have the access they need to innovate and deliver for customers.

We value collaboration, continuous learning, and operational excellence. As part of our team, you will work in an inclusive environment that encourages engineers to take initiative, solve complex problems, and grow their skills while delivering high-impact security outcomes at scale.

Diverse Experiences

Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why Amazon Security?

At Amazon, security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazon’s products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud, devices, retail, entertainment, healthcare, operations, and physical stores.

Inclusive Team Culture

In Amazon Security, it’s in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas, perspectives, and voices.

Training & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, training, and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic qualifications

- Experience hiring, developing, and managing high-performing technical teams

- Experience in technical support, or experience in software development and experience in web security

- Experience with Linux

- Experience in at least one modern scripting or programming language, such as Python, Java, Scala, or NodeJS

- Experience with any combination of the following: application security frameworks, identity and access controls, incident response, mobile security, cloud computing and security, AI security, threat intelligence, and penetration testing

- Experience managing competing priorities and using metrics to drive business decisions

- Bachelor's degree or above in Computer Science, Computer Engineering, Cybersecurity, or other related discipline, or experience with equivalent introductory technical domain knowledge

Preferred qualifications

- Experience in any combination of the following: application security frameworks, security code reviews, incident response, secure infrastructure, penetration testing, mobile security, cloud security, AI security, identity and access controls, threat modeling, cryptography, threat intelligence, or secure software development

- Experience in one or more of the following: application security frameworks, security code reviews, incident response, security infrastructure, penetration testing, mobile security, cloud security, AI security, identity and access controls

- Experience hiring, developing and promoting engineering talent

- Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership

- Hands-on experience using or securing services in AWS or other cloud computing environments

- Ability to lead a team through ambiguity and change while maintaining an inclusive, supportive environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.