Reverse Logistics Channel Team Lead, AMET Reverse Logistics

strives to be Earths most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices vast selection and convenience - continues to grow and evolve as a world-class e-commerce platform. Amazons evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the companys DNA. The worlds brightest technology minds come to to research and develop technology that improves the lives of shoppers and sellers around the world.
Amazon Operations
Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent world-class customer experience every time. We are looking for high-potential flexible innovative and forward-thinking professionals to join our MENA Ops Reverse Logistics team.
Join the RL Operations team as Channel Team Leader. As a CTL you will be responsible for monitoring multiple sites from operations and compliance point of view. You will be working with multiple internal and external stakeholders to achieve timely launches and operations metrics. With customer obsession and a high sense of ownership you will utilize your skills to identify patterns and any disruptions in it. You should be able to dive deep scrutinize details and foresee data implications.
Key job responsibilities
Quickly understand the business issues and challenges of Transportation operations; identify strengths/weaknesses and suggest areas for improvement
Map business requirements understand business process study and analyze workflows design solutions and prepare functional specifications
Be data driven develop and report performance metrics executive updates forecasting budgeting and analysis to identify potential opportunities for improving Customer Experience.
Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems.
Design develop pilot & rollout enterprise wide programs around performance improvement cycle time improvement for returns delivery experience financial auditing identification of alternate delivery services etc.
Daily Work include:
Monitoring performance of the program daily
Action plan to achieve the program targets
Managing ramp ups/scouting
Vendor Management
Preparing daily performance summary
A day in the life
Monitoring performance of the program daily
Action plan to achieve the program targets
Managing ramp ups/scouting
Vendor Management
Preparing daily performance summary
- Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
- Experience in an operational role
- Experience with external customer interaction
- Experience with Microsoft Office products and applications
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