Senior Engagement Manager, AWS Professional Services

AWS Professional Services is seeking an Engagement Manager to support delivery governance for cloud transformation engagements with enterprise customers across Australia. This role focused on managing project delivery, stakeholder coordination, and commercial oversight across one or more delivery streams - including application modernisation, cloud migration, and digital foundations - working alongside senior AWS leaders, partners, and customer teams.

You will be accountable for project-level delivery, commercial management, and ensuring customer business outcomes are achieved. You will coordinate with internal and external stakeholders, manage risks and dependencies, and contribute to governance cadences. This is a role for someone who can operate independently, lead through collaboration, and deliver results with limited guidance across technical and business audiences.

Key job responsibilities

As an experienced technology program/project manager, you will be responsible for:

- Leading and managing complex cloud migration and implementation projects

- Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning

- Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes

- Distilling customer needs into clear technical requirements and map them to business outcomes

- Decomposing complex technical problems into actionable, deliverable solutions

- Contributing to technical documentation and define documentation standards

About the team

AWS Professional Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Basic qualifications

- 2+ years of leading multiple Agile teams (like Scrum Masters, Product Owners) concurrently or at scale experience

- 7+ years of leading and delivering enterprise-level IT engagements experience

- Bachelor's degree in STEM field

- Knowledge of the value proposition of the public cloud and cloud engagement delivery (IaaS, PaaS, SaaS)

- Experience in leading and delivering enterprise-level IT engagements

Preferred qualifications

- 5+ years of delivering customer engagements in a professional services role experience

- active project management certification (e.g., APM, CSM, PMI-ACP, PRINCE2)

- AWS certification

- Experience in delivering customer engagements in a professional services role

- Experience with Agile and project management toolsets like Jira, Rally, VersionOne or Taiga

- Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations or equivalent

Acknowledgement of country:

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.