Senior Technical Infrastructure Program Manager, Field Engineering Portfolio

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Data Center Field Engineering Team is the engineering owner for the lifecycle of AWS data centers. This includes supporting new designs/innovations through data center end-of-life, with a focus on root cause analysis of failures, capacity and availability improvement, and optimization of the existing fleet.

We're looking for an experienced Senior Technical Infrastructure Program Manager to lead the Global Data Center Performance Indicator (DCPI) Program for AWS Field Engineering. DCPIs turn continuous signals from data center infrastructure into early warning of equipment risk, so the fleet moves from reacting to failures to preventing them. In this role, you will set the global strategy for how AWS measures and protects the health of its data center infrastructure. You will decide which risks the fleet must detect and in what order, expand the program into new domains where regulatory requirements and AWS’s public reputation are at stake, and set the direction for the best way to scale the program so AWS operations become more efficient and intelligent, while delivering world-class uptime for our customers.

You will bring deep technical expertise in data center mechanical, electrical, and controls systems, and use it to set the technical direction for an AI-empowered, machine learning-integrated platform that will lead AWS toward its vision of scaling effortlessly. You will partner closely with multiple engineering disciplines, including mechanical/electrical, reliability and quality, software, data science, and data engineering teams, as well as operations and sustainability partners. You will make strategic decisions on program priorities, investment, and overall direction, connecting long-term program vision with the rapid growth of AWS.

You must be adept at identifying and communicating upcoming risks, issues, and bottlenecks, and be instrumental in resolving them, often across multiple organizational boundaries. You must possess a strong sense of organization, communication, and team-building skills that foster robust working relationships with internal and external stakeholders.

Key job responsibilities

• Own the strategy and roadmap for global infrastructure health and performance programs, prioritizing investment by risk, customer impact, and scale.
• Define the performance indicators, signals, thresholds, and data-quality standards that measure the health of data center infrastructure, and hold them to a high technical bar.
• Drive programs across regions and organizational boundaries, aligning engineering, operations, software, and data science partners on priorities, standards, and success metrics.
• Set the technical requirements for the tools and platforms that build, deploy, and scale performance monitoring, and partner with software and machine learning (ML) teams on where automation and anomaly detection add the most value.
• Extend program coverage to new equipment types and domains, and establish mechanisms for transitioning mature capabilities to operational owners.
• Full lifecycle ownership from risk identification to global fleet-wide resolution, including standards and processes for tracking, reporting, and closing actions.
• Prepare narratives for executive leadership with recommendations that articulate decision points relative to cost, timing, availability, and strategic trade-offs. A day in the life Why AWS? About AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to celebrate our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Mentorship & Career Growth We have a career path for you no matter what stage you’re in when you start here. We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. About the team Amazon's vision is to be the world's most customer-centric company, and this role is key to that vision. As a Field Engineering Technical Program Manager, you will be leading teams to optimize global programs to meet ever-evolving customer needs as we continue expanding our data center fleet to hyper-scale. As an ideal candidate you:
• Possess Strong Engineering Judgement and are able to provide recommendations despite uncertainty
• Are detail and data oriented
• Have experience managing engineering projects.
• Build trust and relationships with different stakeholders (e.g., Operations, Commissioning, Construction and Design)
• Up to 25% travel expected. Each day you will interact with different teams responsible for all aspects of the data centers. You will prioritize your activities to support data center capacity availability and safety focusing on the actions that are most impactful. You will have the opportunity to work on projects locally and globally. If you meet these qualifications, exude passion, and enjoy the challenge of innovative projects at hyper-scale, this job is for you! Our team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Basic qualifications

- 5+ years of program management or technical project management experience

- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field, or 2+ years of electrical or mechanical engineering experience

- Experience in Data Center Engineering Operations, with a deep understanding of electrical and mechanical data center infrastructure

Preferred qualifications

- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

- Experience working with large, complex data sets

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 148,700.00 - 201,200.00 USD annually

USA, WA, Seattle - 148,700.00 - 201,200.00 USD annually