Software Development Manager, LMDT- WW, Flex Offer Journey

Amazon Flex delights customers by delivering millions of packages faster than ever before. In 2026, Flex delivered volume is forecasted to increase to world wide driven by continued increases in speed deliveries including expansion of Quick Commerce (QC). Our goal within Flex Offer Journey team is to build the best-in-class delivery marketplace in the world - connecting the right driver to the right opportunity at the right moment. To support this growth, we will accelerate our investments to both scale and expand speed programs, with additional focus on WW parity, and utilizing automation to simplify operations. We are expanding our service rapidly to new geographies and products from groceries to big-screen TVs in an increasingly complex network. With Amazon Flex, individuals can be their own boss, delivering ultra-fast, sub same day orders or longer-lead orders. In the last few years, Flex has grown from delivering only Prime Now orders to additionally delivering orders from Whole Foods, Amazon.com orders and expanded to 3 new continents, increasing the scale of business by orders of magnitude. While this group continues to expand, the tech systems of this group have evolved into reusable architectures operating at hyper scale (while maintaining agility and being nimble to change) that can cater to the anticipated growth of this business over the next few years. While the needs can be short term, the group focusses on building product and designing tech systems for the long term. Come join us in taking Flex to the next generation and help shape the future of retail and delivery at scale! Our technology group is responsible for helping drivers find work that meets their needs with regard to time, price, location, and more. We are building software that optimizes the decision of what work offers to show to which drivers so that we maintain a flexible driver pool.

Our software engineering managers are individuals who love listening to the customers, working as a team, and proactively taking the lead whenever necessary. In this role, you will have an opportunity to oversee the design and development of various services. You will have influence on system design and help build a team culture around practices that are critical to a quality product. Your work would be cross-functional, involving partnering with other teams in Amazon, including partner-teams in Flex Offer Journey, Routing and Planning, research science, and finance teams to apply optimization and machine learning to solve real-world problems. You will own and deliver a hugely impactful system to Amazon customers and Flex drivers (tens of thousands of Flex drivers will deliver billions of Amazon packages to millions of Amazon customers). We are looking for someone with a go-getter attitude who is ready to own a problem and passionately drive successful implementation. We want someone who is a quick learner and ready to guide their team to adopt the latest techniques in computer science.

As the technical leader in the team, you will have influence over the long term strategic needs of the team, the short term tactical wins, and the tradeoffs between them. You will lead projects to improve quality and reduce operational load on the team, grow the careers of your team, and own the team roadmap. As a manager with a high technical bar, you will participate in people development and hiring, ensuring we are hiring the right type of people for the team's long term needs.

Basic qualifications

- 3+ years of engineering team management experience

- 7+ years of working directly within engineering teams experience

- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience

- 8+ years of leading the definition and development of multi tier web services experience

- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations

- Experience partnering with product or program management teams

Preferred qualifications

- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy

- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

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