Software Development Manager, WW Prime - Member Growth - Onboarding

Amazon Prime has millions of paid members in 26+ countries around the world enjoy the many benefits of Prime, including the best of shopping and entertainment from Amazon. In the U.S. that includes unlimited access to award-winning movies and TV episodes with Prime Video; unlimited access to Prime Music, Prime Reading, Amazon Photos, Twitch Prime; early access to select Lightning Deals, one free pre-released book a month with Amazon First Reads, and more. Prime members can also get deep discounts on select popular products at Whole Foods Market plus an additional 10 percent off hundreds of sale items. Prime was built on the foundation of unlimited fast, free shipping and members receive Prime FREE One-Day Shipping and Prime FREE Same-Day Delivery in more than 8,000 cities and towns, two-hour delivery with Prime Now in more than 30 major cities and unlimited Free Two-Day Shipping on more than 100 million items.

If you want to work on one of Amazon.com's most impactful program and are passionate about designing and developing products that impact millions of people every day, then the Amazon Prime Team wants to hear from you.

The Prime team seeks a Software Development Manager who takes great pride in both the technical and business contribution of their work. You will be given the chance to have a significant impact on our systems, our business and most importantly, our customers. As a member of the Prime team, you will work closely with the business team to design and implement new features. You will use a variety of core languages and technologies including Java, Perl, and Linux to name a few.

WHAT WE DO:

We create products and distributed systems that serve Prime member at scale (over 200 million members) across the world. We build and own set of distributed services, systems (cohesive services working together) and Prime members experiences. These systems, services, and experiences use AWS, AI, Machine learning, Data analysis and some exciting engineering that goes behind the scene. In some cases, we help other non-prime teams to use our software (w/ software as service).

YOU AT PRIME:

In Prime, you will have the opportunity to work with several teams across Amazon, working through interesting business cases coupled with solving for technical challenges, all at massive scale with hundreds of thousands of transactions per second. You will get to work on both in established systems as well as in a relatively greenfield space and get to define the product architecture and vision, especially around how to build new and extensible product experiences at scale for Prime members worldwide. You will get to experiment with various models and integrations and make a data focused decision on what works best for our customers. You will also get to work on integrating machine learning in these scenarios and will lead the effort to get to a no-human-touch model for customer optimized messaging. You will enhance message-targeting efficiency through implementation of multivariate testing, semantic analysis, data mining, and machine learning. You will design flexible, responsive architectures that allow self-service simplicity for our partner teams.

Key job responsibilities

1. Own the charter responsible for world-wide Prime value messaging and retention.

2. Be the interface between the product owners and the development team, thoroughly understanding the product, helping define user stories, and driving the evaluation of appropriate technical solutions to meet the business requirements.

3. Own engagement with the partners, work to decompose requirements into technical execution plans with multiple development teams, track progress towards goals, and report status to product, business development, and technical leadership.

4. Help make the right feature trade-offs to ship software without compromising customer experience and business relevance

5. Engage with many other teams in the company, evangelizing the team and your project, building relationships and helping identify existing components and technologies that can be leveraged to deliver on our goals

6. Represent the technical team to senior leadership across the company

Basic qualifications

- 3+ years of engineering team management experience

- 7+ years of working directly within engineering teams experience

- 3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience

- 8+ years of leading the definition and development of multi tier web services experience

- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations

- Experience partnering with product or program management teams

Preferred qualifications

- Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy

- Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers

- Experience building complex software systems that have been successfully delivered to customers

- Experience in core project management disciplines including scope, schedule, budget, quality, risk management, and critical path management

- 5+ years of cloud architecture and solution implementation experience, or Bachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field

- Experience with mission-critical, 24x7 operations

- Experience managing conflict, escalations, negotiating compromise, influencing others and problem solving with engineering teams

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.

CAN, BC, Vancouver - 171,400.00 - 286,200.00 CAD annually