Sr. Human Resources Partner, LatAm, Builder Experience (BeXT)

At Amazon, we are committed to being Earth's Best Employer and the Most Customer-Centric Company. To get there, we need talented, empathetic professionals passionate about making every day better for our Builders, and you will play a key role in that journey.

Our HR Partners in the Builder Experience Team (BeXT) care deeply about the employee experience, proactively listening to Builder sentiment, and serving as a connector between Builders, managers, and HRBPs.

This role supports AWS Builders across LATAM, spanning both Corporate and Data Center environments. You will travel weekly to sites within your cluster to maintain a visible, field-based presence through Gemba Go See walks and direct Builder engagement. Bilingual proficiency in English and Spanish is required.

You will collaborate with Business Leaders, Data Center Operations leaders, HRBPs, and partner teams to design, implement, and deploy HR strategies across talent management, performance management, compensation, and employee relations. A core differentiator of this role is leveraging Builder listening mechanisms to proactively monitor and analyze sentiment trends, delivering regular insights and recommended actions to site leadership and HR Business Partners.

Key job responsibilities

Builder Advocacy & Engagement

- Leverage Builder sentiment data to identify trends and deliver actionable insights to site leadership and HRBPs.

- Partner with leaders across the organization to develop strategies focused on the Builder experience - Conduct weekly Gemba Go See (GGS) walks to stay connected to the frontline experience.

- Foster and role model an inclusive environment for all Builders.

HR Consulting & Leadership Development

- Coach and develop site leadership on talent management, performance management, compensation, and employee relations.

- Serve as first point of escalation for Builder concerns, exercising sound judgment in ambiguous situations.

- Apply HR fundamentals, including employment law and policy interpretation, to influence outcomes across diverse populations.

Cross-Functional Collaboration

- Partner with HRBPs, Employee Relations, and Labor Relations to align on engagement strategies and ensure consistent execution.

- Conduct workplace investigations in collaboration with Builder Relations.

- Collaborate with cross-functional stakeholders to adapt HR strategies to a rapidly evolving operational environment.

Operational Delivery

- Support Builder queries with discretion, navigating Amazon policies with sound judgment.

- Drive adoption of HR technology and self-service tools to improve efficiency.

- Own and deliver site-specific people initiatives with measurable outcomes.

About the team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

- 7+ years of HR specialist, HR generalist (e.g., HR Business Partner or HR Partner), HR manager, or HR program experience

- Knowledge of national and local employment laws and regulations

- Experience in English-language communication skills, both written and verbal

- Bachelor's degree or equivalent in a related field

- Experience coaching and influencing senior leadership on people strategies and talent decisions

Preferred qualifications

- Master's degree in Human Resources Management, Business Administration or a related field

- Experience working in a matrixed environment, influencing strategy, and achieving goals by working across the organization

- Experience analyzing HR metrics and using data insights to drive business decisions

- Experience supporting technical or data center operations environments

- Experience leading workplace investigations end-to-end

- Project management experience driving cross-functional HR initiatives at scale

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.