Support Engineer, High Touch Support

Are you interested in supporting high-performance, globally scalable HR systems that enable Amazon employees worldwide to access critical HR services? Are you seeking an environment where you can drive innovation leveraging the scalability and capabilities of Amazon's AWS cloud services? Do you have a passion for ensuring a positive employee experience? This is the job for you.

The High Touch Support Services team is looking for a results-oriented, customer obsessed support engineer who can help us create a positive experience for Amazon employees across all HR domains including Time, Work Events, Life Events, Benefits, and Pay & Compensation. Our ideal candidate thrives in a fast-paced environment, relishes working with highly scalable micro services architecture, and enjoys troubleshooting and problem solving within highly complex HR business contexts that are typically being defined in real-time. You will learn all about how to design, implement, test and support highly scalable HR solutions using the AWS cloud platform and its many products, working with best-in-class professionals.

Key job responsibilities

Provide support of incoming requests for High Touch Support Services products and services, including extensive troubleshooting tasks, with responsibilities covering multiple HR domains, features and services. - Work on operations and maintenance driven coding projects, primarily Java/React - Software deployment support in staging and production environments for High Touch Support Services applications - Develop tools to aid operations and maintenance of HR support systems - System and Support status reporting for High Touch Support Services - Collaborate with Product & Tech teams for issue resolution across High Touch Support Services domains.

Basic qualifications

- Bachelor's degree in Computer Science, Engineering, a related field, or equivalent experience

- 4+ years of working in a Linux/Unix environment experience

- 4+ years of professional experience troubleshooting, debugging, and supporting technical/production systems

- 1+ years of experience scripting or coding in one or more modern programming languages (e.g., Shell, Python, Ruby, Java)

- Demonstrated problem solving and troubleshooting skills on complex, ambiguous issues

- Experience participating in an on-call rotation and responding to production incidents (edited)

Preferred qualifications

- Knowledge of distributed applications/enterprise applications

- Experience analyzing and troubleshooting RESTful web API calls

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 90,400.00 - 158,200.00 USD annually

USA, WA, Bellevue - 90,400.00 - 158,200.00 USD annually