System Development Engineer, GenAI and Agentic ADC

The GenAI and Agentic ADC Developer Experience team is at the forefront of delivering AWS Agentic AI cloud services to our customers in classified environments. We are dedicated to pushing the boundaries of what is possible in this rapidly evolving field, leveraging the power of cloud computing and the latest advancements in data technologies. With a focus on expanding Agentic AI services across US ADC and GovCloud regions, driving automation investments, and delivering open-source solutions, we are at the forefront of modernization. Our teams are innovating new ways of building massively scalable distributed systems and delivering the next generation of cloud computing with AWS DevOps Agent and Kiro.

We are seeking a System Development Engineer who can thing big and simplify solutions to complex problems, all while ensuring our customers continue to have the best experience possible!

A successful System Development Engineer joining the team will be an innovator, building solutions and working closely with Amazon's largest and most demanding government customers to address their specific needs across a suite of services in classified environments. They will drive the resolution of technical issues and work diligently to improve the customer experience. The ideal candidate will...

- Be great fun to work with. Our company credo is "Work hard. Have fun. Make history". The right candidate will love what they do and instinctively know how to make work fun.

- Have strong Linux & Networking Fundamentals. The ideal candidate will have deep experience working with Linux, preferably in a large scale, distributed environment. You understand networking technology and how servers and networks inter-relate. You regularly take part in deep-dive troubleshooting and conduct technical post-mortem discussions to identify the root cause of complex issues.

- Have strong software and skills. The ideal candidate will have deep experience working with systems in a large scale, distributed environment. You understand networking technology and how servers and networks inter-relate. You are comfortable facilitating deep-dive troubleshooting and leading technical post-mortem discussions to identify the root cause of complex issues.

- Love to solve problems. The ideal candidate will love leading teams to solve difficult technical problems related to AWS service builds and operations in US government environments. You have a solid understanding of systems design, operations, automation, and process improvement.

- Think Big. The ideal candidate will work on projects building and deploying solutions across GovCloud and US ADC regions. You will strive build a culture to improve and streamline processes to allow for work on a massive scale.

The candidate selected must obtain and maintain a security clearance at the TS/SCI with polygraph level. Upon start, the selected candidate will be sponsored for a commensurate clearance for each government agency for which they perform AWS work.

Key job responsibilities

You will develop, build, and operate AWS Agentic AI services that enable customers to optimize their data. Our engineering team supports services running in GovCloud and US ADC regions. The team is responsible for diving deep to resolve operational challenges, innovating to automate operational tasks, build open source solutions for our customers, supporting execution of various security campaigns (blocked software, host patching), and parity programs.

As a System Development Engineer you will:

- Work cross functionally to foster a constructive dialogue, harmonize discordant views, and lead the resolution of contentious issues.

- Love to code. Whether its building tools in Java or solving complex system problems in Python, the ideal candidate will love using technology to solve problems. You have a solid understanding of software development methodology and know how to use the right tool for the right job.

- Think Big. The ideal candidate will build and deploy solutions across thousands of devices. You will strive to improve and streamline processes to allow for work on a massive scale.

A day in the life

As a System Development Engineer, you will build innovative solutions, expand services to meet the demands of US government customers, and improve our operations to provide resiliency and the best experience for our customers. You influence technical strategy and architectural decisions within the team and with partner teams and make data-driven decisions. You bring best practices in operational and engineering excellence by actively contributing to ticket resolution, infrastructure improvements, and service deployments. Successful candidates will be expected to show leadership on strong Bias for Action, Invent and Simplify, Insist on the Highest Standards, and Deliver Results.

About the team

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

AWS Infrastructure Services (AIS)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we’re looking for talented people who want to help.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Basic qualifications

- Associate's degree or above, or CND (Certified Network Defender) or GSEC (GIAC Security Essentials)

- Experience in automating, deploying, and supporting infrastructure

- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust

- Experience with Linux/Unix

Preferred qualifications

- Experience with CI/CD pipelines build processes

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Arlington - 99,100.00 - 160,000.00 USD annually