Technical Account Manager, EMEA ISV, EMEA ISV

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS. At AWS Enterprise Support we're looking for a Technical Account Manager (TAM) to support our customers' creative and transformative spirit of innovation across all technologies including Compute, Storage, Database, Data Analytics, Application-level services, Networking, Serverless, GenAI, and more. This is not a sales role but rather an opportunity to be the principal technical advisor and 'voice of the customer' to organizations ranging from start-ups to Fortune 500 enterprises.

As a TAM you will help craft and execute strategies to drive customer adoption and use of AWS services including EC2, S3, DynamoDB and RDS databases, Lambda, CloudFront CDN, Bedrock, and many more. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment and drive discussions with senior leadership regarding incidents trade-offs and risk management. You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies and enthusiastically keep your customers' AWS environments operationally healthy. The close relationships developed with your customers will empower you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS.

We are seeking individuals with strong backgrounds in IT operations and related areas such as Linux/Windows systems administration, DevOps, Data Analytics, and more. The TAM is our centerpiece of value to our Enterprise Support customers so if you wish to be at the forefront of innovation come join us!

Key job responsibilities

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• You'll build solutions provide technical guidance and advocate for the customer

• Ensure AWS environments remain operationally healthy while reducing cost and complexity

• Develop trusting relationships with customers understanding their business needs and technical challenges

• Using your technical acumen and customer obsession you'll drive technical discussions regarding incidents trade-offs and risk management

• Consult with a range of partners from developers through to C-suite executives

• Collaborate with AWS Solutions Architects Business Developers Professional Services Consultants and Sales Account Managers

• With a bias for action you'll proactively find opportunities for customers to gain additional value from AWS

• Provide detailed reviews of service disruptions monthly and quarterly metrics detailed pre-launch planning

• Solve a variety of problems across different customers as they migrate their workloads to the cloud About the team Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment

- Experience in technical engineering

- Bachelor's degree

Preferred qualifications

- Experience with AWS services or other cloud offerings

- Experience in internal enterprise or external customer-facing environment as a technical lead

- AWS certification, such as, AWS Solutions Architect, or a similar cloud certification

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.