Vendor Maintenance Program Manager, Business Operations, Global Connectivity Infrastructure Development (GCID)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Do you want to manage supplier relationships in the invoice payment lifecycle? Do you consider yourself well-versed in the world of telecom billing reconciliation, Accounts Payable, program management and vendor relationships? If so, the AWS Global Connectivity Infrastructure Development (GCID) Business Operations team at Amazon is looking for an experienced professional to provide support of payment, operations and capacity by managing the invoice to payment lifecycle for our global backbone, interconnect and metro fiber circuits increasing our capability to optimize network cost efficiency around the world.

As part of the Business Operations team, you’ll use the levers of process and technology to help our GCID team influence and hold supplier partners accountable.

Key job responsibilities

• Vendor Management - on-boarding new suppliers including sharing of GCID requirements via supplier welcome package and set-up guidance in our approvals and payable systems. Maintain relationships with vendors to ensure invoicing/payment procedures are clearly understood, documented and accurately managed.
• Drive On-Time Payments - Provide ongoing support ensuring timely vendor payments by reviewing & approving invoices, avoiding late fees, resolution of disputes, prompt acceptance of credits, expense monitoring and cross-functional process improvements
• Controllership of Networking Spend - Optimize cost efficiency of the business by reviewing and understanding service level agreements (SLA), keeping vendors aligned to contractual rates, raising and recovering SLA credit requests.
• Maintain Accountability - influence others and hold responsible individuals accountable for issues resolution. Know when to involve the appropriate business partners, when to escalate and who to engage for effective resolution. A day in the life You will work closely with supplier partners, AP, Finance and Business Development to ensure AWS network costs are closely tracked, easily understood, and managed YoY.
• You'll be empowered to think big, influence and exercise ownership over your solutions.
• You’ll interface with various levels within AWS as well as external vendors, to influence decisions and manage expectations
• You'll be a trusted resource for GCID and will be a key member of a team of innovative program managers to extend impact across the organization. About the team Business Operations works closely with global suppliers and internal Amazon teams to provide timely payment support of network services. This includes vendor management and on-boarding, managing billing accounts, payment issue resolution, etc. Business Operations implements cost savings and process enhancing projects, data integrity initiatives and various special projects in support of these efforts.

Basic qualifications

- 3+ years of program or project management experience

- 3+ years of defining and implementing process improvement initiatives using data and metrics experience

- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

- Experience using data and metrics to determine and drive improvements

- Experience working cross functionally with tech and non-tech teams

- 3+ years Telecom Expense Management experience

Preferred qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience

- 3+ years of driving process improvements experience

- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

- Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 82,700.00 - 129,800.00 USD annually