BOSC Housing Supervisor

Job Responsibilities:

• Provide leadership and oversight of housing operations, ensuring quality services are delivered in accordance with contract requirements.
  
• Interact with the Contract Manager, customers, tenants, and support personnel to address housing needs and operational requirements.
  
• Provide superior customer service during tenant check-in and check-out processes.
  
• Communicate housing policies, procedures, and requirements to customers and tenants.
  
• Issue keys, access materials, and required check in/check out documentation.
  
• Assist tenants with lockouts, access issues, and minor service related concerns.
  
• Maintain accurate records related to occupancy, supplies, housing assignments, and office operations.
  
• Monitor occupancy status within assigned housing units and provide updates as required.
  
• Ensure reservation system information is entered accurately and maintained appropriately.
  
• Coordinate furniture, linen, and equipment movement while submitting replacement requests as needed.
  
• Receive and document building maintenance service requests and customer concerns.
  
• Maintaining a safe workplace and ensuring safety remains the highest priority within assigned areas of responsibility.
  
• Comply with all Environmental Health & Safety and Quality Assurance requirements.
  

• Support leadership with administrative tasks, reporting, and special projects.
  
• Ensure all housing operations are conducted in accordance with:
  • Department of State policies and regulations
    
  • Company policies and procedures
    
  • Contract requirements
    
  • Standard Operating Procedures
    
• Adapt to changing priorities, scheduled, and operational requirements in a dynamic overseas environment.
  
• Performs other job-related duties assigned that are consistent with the nature and level of the position.
  

Required Qualifications:

• Minimum of three (3) years of related leadership experience in customer service, housing operations, lodging, or property management.
  
• High school diploma or equivalent.
  
• Experience supporting housing or property management operations in an overseas environment is preferred.
  
• Demonstrated ability to lead teams and support daily operational requirements.
  
• Expert computer skills, including proficiency with:
  • Microsoft Word
    
  • Microsoft Excel
    
• Ability to work in a fast-paced environment.
  
• Strong organizational, communication, and problem-solving skills.
  
• Must be in possession of a valid passport and be able to travel internationally.
  
• Passport must be valid for a minimum of one (1) year or more at the time of hiring.
  
• Country visa (as required in line with the U.S. Department of State Foreign Clearance Guide).
  
• Ability to successfully pass contract medical requirements and maintain compliance throughout the duration of deployment.
  
• Must be able to obtain and maintain facility credentials/authorization. 
  
• Must be able to speak, read, and comprehend English.
  

Preferred Qualifications:

• Prior experience working in an austere OCONUS (Outside the Continental United States) environment with a multi-national workforce is preferred.
  
• A valid driver’s license to legally operate a motor vehicle.
  
• Experience working effectively with multinational personnel and demanding customers.
  
• Knowledge of principles and processes associated with contract support responsibilities at overseas facilities.
  

Job Responsibilities:

• Provide leadership and oversight of housing operations, ensuring quality services are delivered in accordance with contract requirements.
  
• Interact with the Contract Manager, customers, tenants, and support personnel to address housing needs and operational requirements.
  
• Provide superior customer service during tenant check-in and check-out processes.
  
• Communicate housing policies, procedures, and requirements to customers and tenants.
  
• Issue keys, access materials, and required check in/check out documentation.
  
• Assist tenants with lockouts, access issues, and minor service related concerns.
  
• Maintain accurate records related to occupancy, supplies, housing assignments, and office operations.
  
• Monitor occupancy status within assigned housing units and provide updates as required.
  
• Ensure reservation system information is entered accurately and maintained appropriately.
  
• Coordinate furniture, linen, and equipment movement while submitting replacement requests as needed.
  
• Receive and document building maintenance service requests and customer concerns.
  
• Maintaining a safe workplace and ensuring safety remains the highest priority within assigned areas of responsibility.
  
• Comply with all Environmental Health & Safety and Quality Assurance requirements.
  

• Support leadership with administrative tasks, reporting, and special projects.
  
• Ensure all housing operations are conducted in accordance with:
  • Department of State policies and regulations
    
  • Company policies and procedures
    
  • Contract requirements
    
  • Standard Operating Procedures
    
• Adapt to changing priorities, scheduled, and operational requirements in a dynamic overseas environment.
  
• Performs other job-related duties assigned that are consistent with the nature and level of the position.
  

Required Qualifications:

• Minimum of three (3) years of related leadership experience in customer service, housing operations, lodging, or property management.
  
• High school diploma or equivalent.
  
• Experience supporting housing or property management operations in an overseas environment is preferred.
  
• Demonstrated ability to lead teams and support daily operational requirements.
  
• Expert computer skills, including proficiency with:
  • Microsoft Word
    
  • Microsoft Excel
    
• Ability to work in a fast-paced environment.
  
• Strong organizational, communication, and problem-solving skills.
  
• Must be in possession of a valid passport and be able to travel internationally.
  
• Passport must be valid for a minimum of one (1) year or more at the time of hiring.
  
• Country visa (as required in line with the U.S. Department of State Foreign Clearance Guide).
  
• Ability to successfully pass contract medical requirements and maintain compliance throughout the duration of deployment.
  
• Must be able to obtain and maintain facility credentials/authorization. 
  
• Must be able to speak, read, and comprehend English.
  

Preferred Qualifications:

• Prior experience working in an austere OCONUS (Outside the Continental United States) environment with a multi-national workforce is preferred.
  
• A valid driver’s license to legally operate a motor vehicle.
  
• Experience working effectively with multinational personnel and demanding customers.
  
• Knowledge of principles and processes associated with contract support responsibilities at overseas facilities.