IT Infrastructure Engineer

IT Infrastructure Engineer

Purpose of the Role:

As an IT Infrastructure Engineer, you will play an active role in maintaining, supporting, and monitoring existing infrastructure including server, storage, network, data, and applications. The role requires the holder to actively participate in and support various IT systems and associated projects, particularly the ongoing progression toward Azure Cloud and the Microsoft 365 stack.

The role is expected to work with and support management and the wider team in improving and enhancing key systems and processes. As an Infrastructure Engineer, you will be a subject-matter expert leading by example and providing mentorship on best practices to the wider IT function, ensuring that systems and services are available, visible, and secure.

The role requires a broad set of skills underpinned by a high degree of flexibility, adaptability, and a keen mind for determined problem-solving. Elements of the role will also present opportunities to represent the IT function across business areas as an interface with functional leaders and other consumers of the IT service around the firm. Key to your success will be your ability to communicate with others at all levels, work multiple issues alongside planning and delivering several workstreams, and ensure you deliver against commitments while maintaining an engaging, confident, can-do attitude. In achieving success, you will have access to and experience a wide range of IT products and services from traditional on-prem, through hyper-converged, to Cloud technologies.

What you will be doing:

As an Infrastructure Engineer, your responsibilities and duties include:

• Being responsible for the ongoing stability and availability of systems.
• Monitoring, maintaining, and supporting systems and software to ensure stability and compliance with technology standards.
• Performing maintenance, including the installation of patches and upgrades with an understanding of the production environment and continuous availability targets.
• Full accountability for allocated project actions, technical problems, and incidents.
• Event detection, resolution, and/or escalation - conducting root cause analysis and remediation as required.
• Monitoring systems availability, performance, capacity, and trends against baseline metrics.
• Generating system insights by leveraging monitoring and event tools to support stabilisation and lifecycle management.
• Developing in-depth knowledge of supported systems and applications and transferring knowledge to more junior staff.
• Vulnerability management by assessing security status and applying mitigation solutions.
• Fostering strategic partnerships with technology vendors, internal user groups, technical IT consultants, and project managers, moving beyond transactional relationships.
• Demonstrating subject-matter technical expertise across Microsoft technologies, virtualisation, Cloud technologies, networking, and storage.
• Executing and refining full-scale production Disaster Recovery (DR) and failover testing.
• Ensuring technical documents and policies are up-to-date, accurate, and adhered to.

Additional Responsibilities:

• Work with and support the architecture and project delivery teams to deliver short, medium, and long-term continuous improvement initiatives across our infrastructure and delivered services, in alignment with our firm’s vision and ambition.
• Actively drive the migration, optimisation, and management of workloads into the Azure cloud ecosystem.
• Be actively involved in the firm's security posture and ensure that everything introduced is implemented securely.
• Contribute to the firm’s ESG and Net Zero targets by ensuring infrastructure efficiency and optimising data centre power usage.
• Through the firm's comprehensive training programme, continuously develop your skills and support the development of more junior team members by providing mentorship and acting as a point of escalation for difficult issues.
• Work to resolve issues and incidents in a timely manner aligned with ITIL best practices.
• Provide technical peer review and conduct rigorous smoke testing for proposed changes to be made to the estate, reducing reliance on standalone UAT.
• Actively participate in the Change Advisory Board (CAB) meetings and manage change within the infrastructure team.
• Ensure that all services are appropriately licensed and assist with tracking and costing licence and certificate renewals.
• Review logs, monitoring solutions, alerts, and other items to ensure that IT systems and services are available, performant, and secure at all times.

What you will need:

Essential Skills:

• Experienced in change management and scheduling.
• Strong understanding of Infrastructure technology and protocols.
• Microsoft solutions (Exchange, Active Directory, Microsoft Entra ID, SQL, VPN, DNS, DHCP) including cloud-based architecture (Azure, Exchange Online, Arc, Intune, Endpoint Management).
• Microsoft 365 administration and security.
• Experience in virtualisation technologies (VMware and Nutanix preferred).
• Windows Server Infrastructure.
• HPE Server and Blade Infrastructure.
• Networking (HPE ProCurve and FlexFabric).
• SAN technology (ideally Nimble, Alletra, and 3PAR).
• Citrix Virtual Apps and Desktop experience with a good understanding of Citrix ADC.
• A good understanding of firewalls (ideally FortiGate) and modern secure network architectures (e.g., SASE).
• Scripting and automation skills (e.g., PowerShell) to support cloud operations.

Qualifications:

• 5+ years of hands-on experience working as part of an infrastructure delivery team.
• Change management experience.
• Strong communication skills. Can describe complex technical concepts and issues to non-technical stakeholders.
• Ability to quickly arbitrate, prioritise, and filter change/deployment issues to identify solutions.

Desirable Skills:

• Management and migration of cloud-based solutions (Azure).
• Exposure to Infrastructure as Code (IaC) principles (Terraform, Bicep, or ARM templates).
• Management of server infrastructure solutions including storage.
• Exposure to Nutanix AHV and DR failover technologies.
• Rubrik backup solutions.
• Exposure to Microsoft Sentinel or similar SIEM solutions.

Benefits, Agile Working and Additional information

We embrace agile working and offer a blended approach to where and how we work.

We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.

We have the following hubs across the UK: Birmingham, Bristol, Edinburgh, Leeds, Leicester, Lincoln, London, Manchester, Milton Keynes, Nottingham, Sheffield, Stratford upon Avon and in the South East; Brighton, Chichester, Crawley, East Grinstead, Eastbourne, Lewes, Seaford, Storrington, Southampton & Tunbridge Wells.

Additional information

Want to find more about our amazing benefits?

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Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.

Equal opportunities

Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.