Operations Coordinator
Do you want to do work that matters? Do you want to help improve the lives of some of the most hardworking people in Africa, while also reducing carbon emissions? Do you want to use your skills to advance Africa towards a zero-carbon future, not just to make a living? Ampersand is your answer.
About Ampersand
Ampersand is Africa’s E-mobility pioneer. Ampersand provides electric motorcycles and charging infrastructure (battery swap stations), uniquely tailored to serve half of Africa’s road fleet: Commercial motorcycle taxi and delivery drivers. Moto taxis are a primary means of public transport in African cities, and it is estimated that these drivers spend >$6Bn p.a. on gasoline in East Africa alone. Ampersand has developed an electric solution that is more powerful, fun to drive, and cost-effective than the incumbent. Ampersand drivers routinely earn over 30% more income by going electric.
The company started in Kigali, Rwanda, and expanded into Nairobi, Kenya in 2022. Today it has around 6,000 e-motorcycles on the road and 60 battery swap stations across the two countries. Ampersand is leading the market in quality, affordable tech, customer traction, and operational systems. The Ampersand team consists of 400+ staff drawn from diverse backgrounds and is working hard to see all 5 million taxi motorbikes in East Africa become electric by 2030. Ampersand is rapidly scaling its operations and is looking for innovative professionals who are passionate about clean energy and environmental impact to lead and contribute to our rapid growth.
Ampersand values innovation, creativity, and continuous improvement. It seeks people who are proactive problem solvers to drive results. Ampersand promotes leadership within the organization and is a place where you can grow your career as you work with some of the brightest and most hard-working individuals in East Africa.
Our Values
- Customer-centric Everyday: We prioritize our customers daily, tailoring solutions to exceed expectations.
- Challenge The Status Quo Through Innovation: Our dedicated teams constantly challenge the status quo, driving innovation to enhance customer experiences and deliver solutions that go beyond expectations
- Love Solving Problems Together: Internal collaboration is our approach; we thrive on solving challenges alongside our customers.
- Stay Agile: We stay agile to swiftly meet dynamic customer needs and adapt to a changing landscape.
- Driven By People And Planet: Beyond business, we're committed to people and the planet, ensuring a positive impact.
About Ampersand
The operations Coordinator ensures that Ampersand's fleet and teams are effectively organized to support operations. The Operations Coordinator oversees vehicles activites, dispatch fleet drivers, plans driving schedule, and ensure smooth coordination across departments. This role requires responsiveness, strong planning, and a focus on customer-centric service.
Key responsibilities
Fleet Coordination
- Ensure customer traffic and rescue requests are handled efficiently and on time.
- Coordinate daily fleet activities across departments, including battery pooling, swap stations, and commercial support.
- Support the loading, unloading, and movement of equipment and materials between locations.
- Assist in vehicle and battery rescue operations by dispatching drivers and following up until resolution.
- Work with procurement and logistics teams on routine fleet needs and resource movements.
- Ensure all fleet vehicles are ready for operations; fueled/charged, equipped, clean, and properly positioned.
- Monitor rescue response times and flag delays or issues for follow-up and improvement.
- Ensure every rescue case is documented correctly and closed in the system.
Operational Coordination
- Maintain regular communication with fleet drivers to support smooth daily operations, adjust shift plans for fleet drivers to ensure continuous coverage.
- Conduct basic training or refresher updates for fleet drivers on new procedures.
- Identify simple routing or driver allocation issues and raise recommendations for improvement.
- Track key vehicle compliance items (insurance, inspections, licenses) and ensure timely follow-up.
- Conduct basic spot checks on vehicles for cleanliness, safety, and general standards.
- Ensure all fleet assets are accounted for and used in line with company procedures.
- Keep accurate records and reports of vehicle usage, maintenance schedules, and general fleet performance.
Minimum requirements:
- Bachelor’s Degree or Higher Diploma in Business, Logistics, Operations Management, or a related field.
- Minimum 3 years’ experience in fleet coordination, logistics support, operations, or customer service.
- Experience working in fast-paced operational environments with real-time response requirements supervising or coordinating small teams
- Good understanding of fleet scheduling, dispatching, route planning, and basic vehicle/motorcycle operations.
- Experience resolving escalated customer or technical issues with professionalism and empathy.
- Excellent communication and interpersonal skills both written and verbal to engage effectively with customers and technical teams.
- Highly organized, detail-oriented, and able to manage multiple priorities simultaneously.
- Self-driven and proactive, with a positive attitude and commitment to customer satisfaction.
Job location
This role will be based in Nairobi , Kenya Reporting to the Operations and Logistics Supervisor