Client Partner/Delivery Head - Account Management
First seen by Alion on Oct 22, 2026.
Key Responsibilities:
- Client Partnership: Build and maintain strong, long-term relationships with key clients and stakeholders. Act as the primary point of contact and trusted advisor for strategic accounts. Understand client business objectives to identify technology and digital transformation solutions. Conduct regular reviews, quarterly business reviews (QBRs), and delivery governance meetings. Proactively resolve delivery issues, risks, and client escalations.
- Account Growth: Own account growth by building and executing account plans with clear revenue and margin targets. Drive growth through upselling, cross-selling, renewals, and new business within existing accounts. Map relationships across client organizations and expand Antino's footprint into new teams and business units. Support sales and technology teams with proposals, solution discussions, estimations, and presentations.
- Delivery Leadership: Lead end-to-end delivery of multiple projects and client engagements. Ensure projects are delivered on time, within scope and budget, and to defined quality standards. Manage project teams, resources, timelines, budgets, risks, and dependencies while driving operational excellence.
- People and Operations: Ensure optimal resource utilization and effective workforce planning across engagements. Monitor account performance, revenue, margins, and overall client satisfaction. Collaborate closely with Sales, Technology, Product, HR, and Business teams. Mentor and develop project managers, delivery teams, and other key resources.
Must-Have Skills and Experience:
- Experience: 5+ years in Client Partner, Account Management, Delivery Management, Program Management, Project Management, or similar leadership roles.
- Enterprise Background: Proven experience managing large enterprise clients and technology or digital transformation engagements.
- Account Management: Strong grounding in account management fundamentals such as account planning, relationship mapping, opportunity pipelines, business reviews, and renewals.
- Account Growth Track Record: A proven track record of owning and growing accounts through upselling, cross-selling, and new business opportunities against revenue targets.
- Stakeholder Management: Strong client relationship, negotiation, and stakeholder management skills to manage senior stakeholders and complex escalations.
- Delivery & Project Fundamentals: Strong understanding of software development, IT delivery processes, project planning, budgeting, resource management, and risk management.
- Commercial Ownership: Understanding of account revenue, margins, pricing, statements of work, and change requests to protect profitability.
- Leadership & Business Acumen: Excellent communication, leadership, problem-solving, and decision-making skills with a customer-centric, outcome-driven approach.
Outcomes You Will Own:
- Account Growth: Measured by year-on-year revenue growth and new engagements won within accounts.
- Revenue and Margin: Measured by whether engagements are priced, staffed, and run profitably.
- Client Satisfaction: Measured by client feedback from regular reviews, renewals, and referenceability.
- Delivery Health: Measured by on-time, on-budget, quality delivery with minimal escalations.
- Utilization: Measured by deploying the right people and using resources effectively.
- Team Strength: Measured by the retention and growth of project managers and delivery teams led.
Good-to-Have Qualifications:
- Experience working with clients in the US, UK, or Middle East.
- Domain experience in BFSI, healthcare, retail, e-commerce, manufacturing, or logistics.
- Experience growing an account from a small start into a multi-team engagement.
- Professional certifications such as PMP, PgMP, SAFe, or Prince2.
- An MBA or equivalent business qualification.
Skills
Delivery Management, Client Engagement, Delivery Head, P&L, Account Management