Regional Delivery Manager
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Location
In office
Seniority
Staff · 5+ years exp
Overview
Company
Impact
Profile match
Apparel Group is a fashion and lifestyle retail conglomerate headquartered in Dubai, United Arab Emirates, that operates franchise stores for international brands such as Tommy Hilfiger, Skechers, ALDO, Charles & Keith and Tim Hortons. Established in 1996 by Sima Ganwani Ved and Nilesh Ved and part of APPCORP Global, it runs more than 2,600 stores and 85 brands across 14 countries in the GCC, India, Southeast Asia, South Africa and Egypt with a workforce of over 28,000. Most openings are store-level sales associates, supervisors, brand and beauty trainers and area sales managers, backed by buying, supply chain, delivery, marketing and AI specialist roles.
Responsibilities:
- Manage and optimize delivery operations, including route planning, scheduling, and resource allocation
- Ensure timely and efficient delivery of products to customers, meeting service level agreements (SLAs) and key performance indicators (KPIs)
- Lead a team of delivery personnel, providing guidance, coaching, and development opportunities
- Analyze and improve delivery processes, identifying opportunities for cost savings and efficiency gains
- Collaborate with cross-functional teams, including customer service, sales, and logistics, to ensure seamless delivery experiences
- Monitor and report on delivery performance metrics, including on-time delivery, order fulfillment, and customer satisfaction
- Develop and implement contingency plans to mitigate delivery disruptions and ensure business continuity
Requirements:
- Bachelor's degree in Logistics, Supply Chain Management, or related field
- Minimum 5 years of experience in logistics or delivery management, preferably in a regional or senior role
- Proven track record of improving delivery operations and customer satisfaction
- Strong leadership, communication, and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Experience with transportation management systems (TMS) and logistics operations management systems (LMS)
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