IT Administrator

Job Description

Amazing Career Moments Happen Here

Transforming the insurance industry is ambitious, we know. That’s why at Applied Systems India Pvt Ltd., an Applied Systems company, we’re building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the Insurtech game, we’re not just redefining what’s achievable, we’re creating a place where amazing career moments are made possible.

Position Overview

The IT Administrator will be responsible for handling end-user support, JIRA Service Desk, IT hardware inventory

management, automation through workflow tools, and hardware analytics using unique monitoring solutions.

The role also requires a good understanding of cloud infrastructure, support, and monitoring.

What You will Do

• Provide expert end-user support across Windows, Mac, and mobile platforms.
• Administer and optimize JIRA Service Desk for ITSM processes, including workflow automation and

reporting.

• Manage IT hardware inventory lifecycle, including procurement, asset tracking, audits, and

decommissioning.

• Implement and maintain automation for IT processes using workflow tools (e.g., JIRA automation,

ScriptRunner, REST APIs).

• Oversee ITSM processes such as incident, problem, and change management, ensuring adherence to ITIL

or similar frameworks.

• Perform hardware analytics using advanced monitoring tools (such as NinjaOne, ManageEngine

OpManager, Datadog, Atera), leveraging real-time data, automated alerts, and customizable dashboards

to proactively monitor, analyze, and report on hardware health and performance.

• Support and monitor cloud infrastructure, utilizing monitoring tools to track resource utilization, system

health, and performance across on-premises and cloud environments.

• Collaborate with IT and business teams to identify and implement process improvements.
• Maintain comprehensive documentation for ITSM processes, hardware analytics, and cloud support

procedures.

• Train and mentor end users and junior IT staff on ITSM tools, hardware monitoring, and automation

practices.

• Ensure compliance with security and governance standards.

What You will Need to Succeed

• 2-3 years of experience in IT support or engineering roles, with strong ITSM and end-user support background.
• · Proven experience administering and optimizing JIRA Service Desk, including workflow configuration and automation.
• · Hands-on experience with IT hardware analytics and monitoring using unique tools such as NinjaOne, ManageEngine OpManager, Datadog, Atera, or similar platforms. · Solid understanding of ITSM frameworks (such as ITIL), with practical experience in incident, problem, change, and asset management. · Experience with automation tools and scripting (e.g., Tines, PowerShell) for workflow and process automation. · Good basic understanding of cloud infrastructure concepts, including support and monitoring using relevant tools. · Proficient in Windows, Mac OS, and mobile device management. · Strong understanding of networking fundamentals, Active Directory, and security best practices. · Excellent troubleshooting, analytical, and communication skills. · Ability to document technical processes and conduct user training. · ITIL Foundation certification or equivalent ITSM qualification preferred. Preferred Qualifications · Experience with additional ITSM tools (e.g., Jira Service Management, ServiceNow & Freshservice). · Certifications in ITIL, Microsoft, or related technologies. · Exposure to cloud platforms (AWS, Azure, Google Cloud) and identity management solutions

When You Join Team Applied, You Can Expect:

A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter. We thrive on the benefits of our different experiences and celebrate the uniqueness our teammates bring to work with them every day.

We flex our time together, collaborating remotely and in-person to empower our teams to work in the ways that work best for them.

Learn more about the people behind our products at -

• LinkedIn Page Applied Systems India
• https://www1.appliedsystems.com/en-us/about-us/jobs/

Your Security Matters:

Our candidates’ personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers’ portal.

EEO Statement

Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.