Project Manager (IT, SI Project)

• Manage and successfully guide a team of support engineers, senior system engineers and customer service staff  

• Supervise and ensure excellence of all services provided at optimized resource coordination• Ensure delivery of 100% reliable and professional preventative IT support and related services • Develop efficient operational plans for optimization of all customer service processes • Conduct pre-sales support to the sales team and technical support and advice to clients • Ensure highest level of customer satisfaction and retention • Manage and coordinate IT Infrastructure projects with highest level of expertise and customer service orientation • Closely supervise contractors and monitor customer satisfaction • Handle customer complaints and major issues successfully • Investigate and solve complex problems • Establish and maintain close client relationships by competent consulting and proactive and reliable handling of all customer inquiries

Qualifications

• Bachelor’s Degree or higher in Computer science / Computer Engineering / Telecommunication Engineering/Information Technology  • Customer Service Management Experience of at least 3 years in IT Infrastructure, IT Maintenance & Support Services • Good command of written and spoken English • Ability to professionally interact with international clients of various nationalities • Highest level of Customer Service Orientation • Proactive thinking, excellent planning and coordination skills • Ability to build trust among all clients through professional expertise and reliable, high quality service • Enjoy working in an international, intercultural environment that encourages learning & growth • Strong leadership skills, ability to motivate and develop the service team with excellent interpersonal skills • Strong project and time management skills • Experience contact center environment and data infrastructure is an advantage

Skills

Project Manager, IT Infrastructure, Telecommunication