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Salary
≈ $5.5k – $16k per year (Estimated)
Location
In office (Bangkok)
Seniority
Junior · 1+ year exp
Employment
Full-Time

First seen by Alion on Oct 6, 2026.

Overview
Company
Impact
Profile match
ARK Insights Co., Ltd. is an IT systems integration, contact center, and technology solutions enterprise headquartered in Bangkok, Thailand (with regional operations tied to Singapore). The company specializes in Customer Experience (CX) solutions, AI-driven automation, Business Process Outsourcing (BPO), managed IT infrastructure, custom software development, and cybersecurity integration. By combining tailored systems integration, ISO 27001-certified managed IT services, and contact center operations, the organization enables commercial enterprises and public sector institutions across Southeast Asia to modernize customer engagement, streamline operational workflows, and secure critical digital infrastructure.
Job Description ㆍ Perform daily operation checklist monitoring system and network perform, must complete a checklist to keep things on track ㆍTake ownership of customer issues reported and see problems through to resolution ㆍ Research, diagnose, troubleshoot and identify solutions to resolve customer issues ㆍ Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams ㆍ Provide prompt and accurate feedback to customers ㆍ Ensure proper recording and closure of all issues

Qualifications

Qualifications ㆍ Bachelor's Degree in Computer Engineering or related field. ㆍ 1- 2 years or higher experiences service support in Call Center System or Enterprise technical support ㆍ Basic knowledge of Unix/Linux systems, utilities and scripting ㆍ Customer service mindset and hard work. ㆍ Good troubleshooting and analytic skills. ㆍ Able to work under pressure.

Skills

IT Support, Engineer Support, Contact Center, Unix, Linux systems, linux, แก้ไขปัญหาเบื้องต้น
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