Order Management & Customer Relationship Intern

To enhance its Team, Artemest is looking for a motivated, organized and self-starter Order Management & Customer Relationship Intern (professional proficiency in English) with a focus on the area of order management, advising both customers and suppliers.

What will be your key responsibilities?

• Provide excellent customer support (in English) through emails and calls
• Understand customers’ requests and use problem solving skills to meet their expectations
• Interact with our network of Italian artisans to negotiate the best solution for the company and its clients
• Monitor and manage the full order lifecycle and be the point of contact to our artisans and customers for order related questions
• Actively solve issues that arise after the order is confirmed (e.g. delays) and during the shipping process (e.g. customs clearance)
• Collaborate on a daily basis with other internal Teams (Logistics, Marketplace, Finance and Technology) to ensure a high-quality customer experience
• Suggest retention initiatives and contribute to improve customer loyalty
• Continuously evaluate internal customer care processes and propose business development initiatives

Offer information:

• Duration: 6 months
• Working hour: full-time (from Monday to Friday, from 9am to 6pm)
• Monthly compensation: 600€
• Ticket restaurant provided according to the company policy