IT Support Technician - Contract Based
First seen by Alion on Oct 22, 2026.
HIRING:
IT Support Technician
« Contract Based
1. Provide first-level technical support Troubleshoot LAN, Wi-Fi, VPN, internet
- to users for hardware, software, connectivity, and basic network-related issues
network, and system-related issues. and escalate complex network problems to the Network/Infrastructure Team.
. Respond to and manage IT support 6. Carry out onsite technical support
requests through the organization’s Ba at branches, customer locations, and
4 ticketing system, ensuring timely remote offices when required.
updates and resolution.
. Diagnose and troubleshoot desktop mo . Perform rack-and-stack activities, device
§ computers, laptops, printers, scanners, = installation, cable connections, labeling, mobile devices, and other IT peripherals. and basic infrastructure support.
. Perform hardware installations, . Perform any other IT support-related oO replacements, upgrades, preventive r7 YY duties assigned by the Team Lead or maintenance, and basic repairs. IT Management.
nowledge, Skills & Experience
1. Diploma or professional 2. Basic understanding of 3. Good communication, i qualification in Information g cybersecurity, antivirus/endpoint @ interpersonal, and
Technology, Computer Science, protection, user access control, customer-service skills.
ae Networking, or a related field. and IT security best practices.
Ability to work outside normal 5. Ability to provide remote and 6. Willingness to travel to branch wee
@ - business hours, weekends, or on-call onsite technical support to 9 offices, customer locations, and when required for critical incidents users across multiple locations. remote sites when required. Pe and scheduled maintenance.
ve ndodiiar? diate ta, Gardidatés basadiin is mandatory for the position. - a Jaffna are encouraged
Candidates who own a motorcycle SS to apply.
will be considered an added advantage.
Apply : Contact Us: Website : apts.lk
- Employment: Full Time, Permanent, Onsite
- Closing date: 6 Nov 2026
- Job ref: 1563180