Product Support Engineer
First seen by Alion on Oct 23, 2026.
RETAIL
_ we provide more than a solution —
PRODUCT SUPPORT ENGINEER
Retail Information Technologies (Pvt) Limited [RIT] is a fully owned subsidiary of Sumathi
Holdings and has over two decades of experience in the industry and the RIT is known as the pioneers in the industry of Retail Information Technology, specializing in providing cutting-edge solutions for retailers. With a commitment to innovation and excellence;
We are looking for a Creative, Knowledgeable, and well-experienced professional who can join our winning team to deliver quality work to our customers.
DUTIES AND RESPONSIBILITIES:
Actively participate to deliver solid customer service and support focus with a desire to deliver a high-quality software support service.
Proactively participate in operating the software support helpdesk.
Involve in software solution implementations in customer sites.
Troubleshoot client-side issues and identify the defects and provide the first-level support.
Attend client sites to perform software maintenance activities.
Demonstrate the software products / Conduct user training to customers.
Follow appropriate company procedures and policies (i.e., change control, security and auditing, release, configuration, problem, and incident management).
THE IDEAL CANDIDATE SHOULD POSSESS:
Degree/Diploma in Computer Science, Software Engineering, or equivalent from a recognized educational institute with over 2+ years’ experience.
Experience in MSSQL database management.
# Experience in Crystal / SSRS report development & deployment.
# Sound knowledge in programming languages (C#.Net / ASP.net).
Good team player.
# Good communication and interpersonal skills.
@ Ability to work on a roster basis and willing to travel to customer sites when necessary.
The selected candidate can be assured of an attractive and enhanced remuneration package with fringe benefits and a challenging/encouraging working environment.
If you feel you have the required skills and experience for the job, please e-mail your resume to by mentioning the job title in the email subject.
cas Senior Manager - Group Human Resources a Sumathi Holdings (Pvt) Limited
No: 491, Galle Road,Colombo 3.
SUMATHI HOLDINGS
@ CONTACT: @ WEB: www.sumathi.com
- Employment: Full Time, Permanent, Onsite
- Closing date: 7 Nov 2026
- Job ref: 1260585