Senior Solutions Consultant

Working at Atlassian

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Responsibilities

Your future team

The Atlassian Advisory Services team is a globally distributed team of Atlassian experts who are passionate about creating customer success. Advisory Services team members engage with our largest strategic and enterprise organizations with some of the most complex business challenges to help them deliver delightful solutions to their users. We provide customer teams with trusted advisors to help orchestrate successful outcomes, providing the highest benefits from their Atlassian investment. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.

We're hiring a Senior Solutions Consultant with an Enterprise Strategy & Planning focus to join our Advisory Services Delivery team as an individual contributor - this is not a managerial role. AtlassianSenior Solution Consultants s are experts in Atlassian products, practices, and solutions, delivering guidance to drive value realization for clients that have purchased Advisory Services from Atlassian. Each member of the team isaccomplished at delivering performant strategic technical guidance at scale, aligning product capabilities with business needs and desired outcomes.

You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Our aim is to help customers unleash the potential of their teams and get the most out of their Atlassian investment.

What you'll do:

• Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers

• Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions

• Identify and promote opportunities for service and product expansion within a client’s organization

• Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams

• Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas

• Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business driversSpend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

Your background:

• 6-8 years of experience within SaaS companies

• 5+ years of experience in customer-facing roles where you’ve engaged with and influenced customer stakeholders that range from technical administrators to executive leadership

• Demonstrated expertise in Enterprise Agility, including

  • Experience discovering enterprise, program, and team-level ways of working and anti-patterns, providing guidance on organizational, operational, and delivery dysfunction

  • Expertise in mapping customer operational practices to product capabilities and design solutions that reinforce their enterprise strategy and operating model at scale

  • Delivery of successful enterprise strategy & planning tool implementation, deployment, integration, enablement, and adoption outcomes into complex customer environments

  • Direct experience working with software development, Agile, or enterprise strategy & planning tools (e.g. Align, Focus, Jira Plans, Rally, Rational Team Concert[RTC], ADO, VersionOne, etc.)

• Experience with Rovo, Agentic AI, MCP, and/or other AI integrations

• You're fluent in English, and nice to have a second language such as Japanese, Korean, or Chinese for business communication.

It’s nice if you are:

• Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices

• Experienced working on cross-team projects, engaging with Sales, Product, Support, and other teams

• Experienced working with large customers in a consulting or technical expert capacity

Qualifications

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh .

In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.