Digital Analytics Analyst

We’re all about helping our members make the most of their money. And while they go after their goals, you can too. As a Digital Analytics Analyst, you’ll use behavioural and enterprise data to uncover meaningful insights that help us understand and improve our members’ digital experiences.

Working with cross-functional agile squads and stakeholders across the business, you’ll help measure how members interact with our digital products and channels. You’ll turn complex data into clear reporting and actionable insights, while supporting the tools, standards and governance that underpin our digital analytics capability.

It’s an opportunity to combine your analytical thinking, digital expertise and curiosity to influence real improvements for our members.

We have two roles available, one as a permanent opportunity and one as a 12-month max-term/secondment opportunity based in Brisbane, Sydney or Melbourne.

Day to day, you'll:

• Analyse behavioural and enterprise data to identify patterns, trends and opportunities for optimisation.
• Develop reporting and measurement across digital products, channels and member journeys.
• Help quantify the impact of optimisation activities, including engagement and micro-conversions.
• Build and maintain reports, dashboards and other digital analytics products.
• Help define and implement analytics standards and maintain strong data governance practices.
• Support digital measurement tools and platforms including GA4, BigQuery and Google Tag Manager.
• Partner with digital teams, agile squads and stakeholders to turn data into clear, actionable insights.
• Support quality control and the timely management and escalation of analytics incidents.

It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

• You have a tertiary qualification in technology, science, mathematics, business or an equivalent discipline.
• Your experience includes analysis within a complex enterprise environment, using tools such as Databricks, BigQuery, Google Analytics, Google Tag Manager and Adobe Customer Journey Analytics, and languages such as SQL, Python and R
• You'll know how to make complex data accessible and meaningful through visualisation and data storytelling, using tools such as Power BI and Data Studio.
• You're a structured problem solver who can analyse information and communicate clear recommendations to a broad range of stakeholders.
• You have experience helping define and translate measurement standards for implementation by developers
• You know how to build strong stakeholder relationships, work through competing priorities and help create consensus.
• Your technical toolkit may include HTML, CSS or JavaScript, particularly for debugging analytics tracking.
• You're comfortable working with cross-functional agile teams and may have experience designing or analysing digital experiments.
• You may also bring knowledge of financial services, superannuation or related products.