IT Help Desk & Network Support Technician

Avana d.o.o. · Belgrade, Serbia
Office-based at Ivankovačka 6, with client visits around Belgrade as needed
Working hours: 9:00 a.m. to 5:00 p.m.

Avana provides managed IT support and business internet services. We’re looking for someone who enjoys figuring out why things aren’t working, whether it’s a laptop that can’t connect to Wi-Fi or a router that needs to be set up for a new internet connection.

This role is a good fit if you’re early in your IT career, already have some hands-on experience and want to build stronger networking skills. We also welcome more experienced candidates who enjoy working directly with users and getting hands-on with equipment.

• Help business users with everyday issues involving Windows PCs, email, printers, Wi-Fi and VPN access.
• Set up workstations, peripherals and user accounts, and help users get started with their equipment.
• Configure client routers for new internet connections, verify that the service works on site and troubleshoot connectivity issues.
• Set up and troubleshoot switches and wireless access points.
• Keep support tickets up to date, explain next steps to clients and bring in a colleague when an issue needs deeper investigation.
• Reference: CmQGM-Op9QSq0E0kvkdwiodyXq0yQBKJx9eYlXZLK003OGhwce8ejh8AbSp0JPdV

• Hands-on experience troubleshooting Windows computers and common hardware or software issues. That experience can come from work, an internship or your own projects.
• A working understanding of IP addressing, DHCP, DNS, NAT and Wi-Fi, and the ability to configure a basic router and check that the connection works.
• A clear, patient way of communicating with users and a methodical approach to troubleshooting.
• Good written and spoken English is required. You should be comfortable reading technical documentation, writing support updates and speaking with users in English.
• Availability to work from our Belgrade office and visit client sites around the city as needed.
• Experience with MikroTik RouterOS, Microsoft 365, Google Workspace, Active Directory or a help desk ticketing system is a plus.

You’ll work on both sides of a client’s setup, from the internet connection and office network to the devices and accounts people use every day. You’ll get hands-on experience with client installations and have colleagues to turn to when an issue needs a second pair of eyes.

A company vehicle is available for client visits. The role has no on-call rota. Any occasional work outside regular hours is agreed in advance with the team and paid.

Please submit your CV in English through this listing. If you’d like, add a couple of lines about a technical issue you solved or a network you set up. Examples from a home lab or personal project are welcome.