Tech Support Engineer

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.

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Job Title: Tech Support Engineer

Location: Cairo, Egypt - Hybrid (50% working time at the office)

Employment Type: Full Time, permanent

The job

You will have a key role in contributing to the growth of business within the region, providing the essential post-sales product support, training, consultancy, and implementation for AVEVA applications.

You will be accountable for delivery of professional services to customers, either internally or externally, and may be required to travel at short notice as a representative of the company wherever necessary to deliver services.

Key responsibilities

• Provides routine first line product support as required to customers in the region, under guidance from more senior members of the team
• Promptly address and resolve customer complaints or technical issues, with guidance and escalation if necessary
• Provides high quality, specialist product training in both AVEVA training centres and at customer locations
• Contributes to the delivery of deployment and configuration services to AVEVA’s customers
• Works with members of the technical team and technical managers to help develop scopes of work and proposals for consulting and customisation services
• Develops technical skills within their primary domain and into other AVEVA product areas to assist in the growth of the technical team in the region
• Provides industry specific consultancy, based upon related experiences to aid other members of the team to achieve successful product positioning.
• Provides pre-sales support as required by line management. See Technical Sales job descriptions for details of pre-sales support activities.

Desired skills

• Strong customer service skills
• An aptitude for delivering training and/or some experience in delivering customer focused technical training
• Associate’s or Bachelor’s degree (or equivalent experience) in a relevant engineering discipline.
• Good problem-solving skills
• The ability to manage and handle multiple commitments simultaneously
• Knowledge of AVEVA Product E3D.
• Willingness to Travel extensively (potential worldwide) to perform consultancy Tasks.

Commercial at AVEVA

Our Commercial team, comprisedof over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.

If you'repassionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'llfind success and fulfilmentin our Commercial team.

Find out more:https://www.aveva.com/en/about/careers/

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.