Head of Project & Delivery

Job Description

At our company, we hold an uncompromising stance against mediocrity, committing ourselves to work that delivers audacious impact and is fueled by a pioneering spirit of continuous progress and innovation. This ambition is supported by leadership grounded in courage and clarity-ensuring alignment, accountability, and purpose in everything we do. Integrity shapes how we hire, recognize, and develop talent, with a focus on potential, ambition, and long-term growth. Together, we operate with collective strength, prioritizing meaningful results over unnecessary rituals and navigating challenges with unity and resolve. Above all, we remain steadfast and resilient, never losing sight of our commitments and continuously pushing forward through complexity with determination and purpose to create a better life for all.

Project Delivery Leadership

• Lead the complete lifecycle of enterprise ICT projects from initiation through closure.
• Ensure projects are delivered on time, within budget, and according to agreed quality standards.
• Establish project governance frameworks, delivery methodologies, and PMO best practices.
• Manage project risks, issues, dependencies, and escalation processes.
• Drive resource planning, utilization, and delivery excellence across multiple concurrent projects.

Strategic Partnership Management

• Develop and manage relationships with global technology vendors, OEMs, system integrators, and strategic partners.
• Negotiate partnership agreements, commercial terms, and joint go-to-market initiatives.
• Collaborate with technology partners to develop innovative solutions for enterprise customers.
• Build anecosystem that accelerates revenue growth and solution capabilities.

Customer Delivery & Client Success

• Own customer implementation and post-sales delivery operations.
• Act as executive sponsor for strategic customers.
• Ensure high customer satisfaction through governance meetings and service reviews.
• Drive customer retention and long-term engagement.

Cross-functional Leadership

• Work closely with Sales, Pre-sales, Engineering, Cyber Security, Cloud, Software Development, Finance, and Operations teams.
• Translate business objectives into executable delivery plans.
• Support bid management, proposal reviews, solution validation, and project estimation.

• B.Sc. in CSE/EEE/ETE/Telecommunication/Engineering, BBA or equivalent from any UGC-approved university.

Certification (Must): PMP (Project Management Professional), PRINCE2, Agile / Scrum Certification, PGMP [One certification must, multiple certifications preferred.]

• Minimum 12-15 years of professional experience in ICT, System Integration, Digital Transformation, or Enterprise Technology.
• At least 6 years in senior positions managing project delivery and enterprise implementations.
• Proven experience managing large-scale ICT projects exceeding multi-million-dollar budgets.
• Extensive experience delivering solutions for Banking, Financial Services, Insurance (BFSI), FinTech, Payment Systems, and Digital Banking.
• Experience working with telecom operators, enterprise customers, and government organizations will be an added advantage

Project Management

• Enterprise Project Management
• PMO Governance
• Agile & Waterfall methodologies
• Program Management
• Risk Management
• Budget Management
• Resource Planning
• Quality Assurance