Senior Service Reliability Engineer

Job Description

Purpose of the role

To manage the IT Services department and set the strategic direction, provide support to the bank's senior management team, and to manage IT Service risk across the organisation management of IT Services to support the banks operations and representing Technology service performance with senior stakeholders and managing IT service risk across the organisation.

Accountabilities

• Development of strategic direction for IT Services, including the implementation of up-to- date methodologies and processes.
• Management of the IT Services department, including oversight of IT Services colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness. .
• Relationship management of IT Services stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services.
• Development and implementation of policies and procedures for IT Services, implementation and adherence of control targets and standards, policies and procedures for IT Services, managing adherence to group SLAs and controls associated with core technology production activities in incident, problem, and change.
• Management of IT Services risk, including identification of potential IT Services risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s change and compliance functions. .
• Monitoring the financial performance of the IT Services department, including revenue, profitability, and cost control, driving value from any commercial agreements, strong management of any directly controlled costs etc.
• Management of IT Services projects, including driving successful research and related product launches, and deliverance of integrated solutions to clients.
• Effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

As a GTSM Senior Service Reliability Engineer within XDP Platforms and Services, you will play a key role in ensuring the reliability, stability, and operational performance of critical platform services. Your day may involve reviewing service health and performance metrics, overseeing incident and problem management activities, supporting major incident resolution, and working closely with engineering teams to maintain highly available and resilient platforms. You will help coordinate platform releases, drive operational improvements, and ensure services continue to meet reliability and customer experience expectations.

Working across Engineering, Infrastructure, Security, and Product teams, you will identify opportunities to automate manual processes, improve monitoring and observability, strengthen resilience, and reduce operational risk. You will also contribute to service reviews, support governance and control activities, and provide clear communication to stakeholders during service events. This role is ideal for someone who enjoys combining technical expertise, operational leadership, and continuous improvement to help deliver secure, reliable, and scalable platform services.

To be successful as a Senior Service Reliability Engineer, you should have experience in:

• Site Reliability, Production Support & Service Management Leadership - Extensive experience leading Production Support, SRE, and Platform Operations functions, with strong expertise in ITIL practices, Major Incident Management, service restoration, problem management, operational resilience, and service reliability for critical business services.
• Cloud, Platform & Engineering Expertise - Strong hands-on knowledge of AWS cloud technologies, microservices, APIs, containerized platforms (OpenShift/Kubernetes), observability tooling, automation, CI/CD, Infrastructure as Code, and modern platform engineering practices.
• Senior Stakeholder & Operational Leadership - Proven ability to lead critical incidents, drive root cause analysis, communicate effectively with senior stakeholders, and manage cross-functional teams to deliver high service availability, resilience, and customer outcomes.

Some other highly valued skills include:

• Risk, Governance & Regulatory Compliance - Strong understanding of operational risk, controls, audit, governance, regulatory compliance, operational resilience, business continuity, and cloud security practices within highly regulated environments.
• Platform Ownership & Continuous Improvement - Experience managing platform health through SLAs, KPIs, service reviews, capacity planning, proactive monitoring, automation, self-healing capabilities, and continuous service improvement initiatives.
• Strategic Leadership & Innovation - Demonstrated ability to lead diverse engineering and operations teams, influence enterprise stakeholders, drive operational excellence, foster innovation, and promote adoption of modern SRE and cloud-native practices.

You may be assessed on key critical skills relevant for success in role, such as risk and controls, communication skills and interaction with a diverse range of stakeholders, as well as job-specific technical skills.

This role will be based out of Knutsford.