IDT Area Lead - Customer

BAT is evolving at pace into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.

To achieve our ambition, we are looking for colleagues who are ready to join us on this journey! Tomorrow can’t wait, let’s shape it together!

GRADE: 36

JOB TITLE: IDT Area Lead - Customer

EXTERNAL JOB TITLE: Project/Program Delivery Manager

FUNCTION: IDT

SUB FUNCTION: IDT

CITY & COUNTRY: Cape Town, South Africa

ROLE SUMMARY

What are the key objectives and expectations from this role?

Leveraging technology to enhance our Route to Market strategy is fundamental to BAT's ongoing transformation. As a member of the Information & Digital Technology (IDT) team, you'll apply your problem-solving skills, business acumen, and expertise in technology systems and processes to support the successful transformation of multiple route to market strategies across the Area.

Collaborating closely with stakeholders from various functions and markets, you'll be responsible for identifying the right digital solutions to meet business needs and coordinating with the delivery team to ensure implementations meet the requirements brief, all through the application of agile practices.

What is the direct impact of this role on the team or organization?

You will be instrumental in advancing the route to market vision by identifying and leveraging business and digital opportunities to create value for both our business and our consumers.

Reports to Area Head of IDT

Number of Direct Reports 4

Core Relationships Internal - IDT, Regional DBS, Global DBS, CoE, Marketing Deployment, Commercial Trade

External - External third party vendors

Geographic Scope DRBU (Area) - SSA (South Africa, Kenya, Nigeria & West & Southern African Markets (WESA)

Travel Required Yes

ACCOUNTABILITIES

• Act as a Business Partner: Build strong relationships by eliciting business requirements and translating them into high-quality functional specifications that are clearly communicated, understood, and deliverable by the delivery teams. Active contributing member of key business Leadership Teams.
• Optimise Processes: Identify inefficiencies and bottlenecks in existing business processes and design new, streamlined, digitally-enabled processes to accelerate the speed to market of transformational objectives.
• Collaborate with Centres of Excellence: Work closely with global centres of excellence (e.g., architects, product managers/owners, and BAU support services) to ensure approved, verified, and scalable solutions are available for implementation.
• Manage Project Delivery: Oversee the end-to-end delivery of multiple concurrent projects across the Area, covering all stages of the Discovery lifecycle.
• Adopt a DevSecOps Mentality: Integrate cybersecurity throughout the technical solution design.
• Apply Commercial Knowledge: Utilise your understanding of the FMCG business model and current and future trade capabilities to help markets make informed decisions about technology-led digital transformation.
• Prioritise and Communicate: Understand technical capabilities, limitations, costs, and risks to effectively prioritise and communicate key technology decisions with various stakeholders.
• Manage Transformation Roadmaps: Collaboratively manage end markets’ Route to Market transformation roadmaps, leveraging project and portfolio management principles and practices in line with business timelines and dependencies.
• Develop Marketing Technology Roadmap: Contribute to the development of the Marketing technology roadmap across the Area to ensure scalable solutions that meet the evolving needs of the business and can be transitioned to insource models.
• Apply Lean and Agile Methodologies: Use lean and agile methodologies in day-to-day operations to optimise value streams and promote faster, more efficient delivery.
• Ability to Articulate & Drive Insights Driven Data & Analytics: Managing the delivery of D&A for the Customer pillar

EXPERIENCE, SKILLS, KNOWLEDGE

ESSENTIAL

Experience Required

• 3+ years experience in a digital project management role (or equivalent)
• Delivering concurrent transformational projects across multiple vendors/stakeholders - e.g. agency, internal development, factory model teams, offshore
• Proven experience with agile methodology

Technical / Functional / Leadership Skills Required

• Experience with solutioning business requirements with digital platforms
• Experience with agile project management tools - Microsoft Azure DevOps, Jira, Confluence
• Experience with key technologies used:

o Salesforce - Experience, Commerce, Marketing Cloud, CRM

o Microsoft - PowerApps, PowerBI

o Integration - Mulesoft, Apigee

o Other - SAP

• Clear, collaborative and pragmatic communication skills
• Adaptability in managing a vast range of stakeholders from mid-level to senior managers

What we offer you?

• We offer a market leading annual performance bonus (subject to eligibility)
• Our range of benefits varies by country and includes diverse health plans, initiatives for work-life balance, transportation support, and a flexible holiday plan with additional incentives
• Your journey with us isn't limited by boundaries; it's propelled by your aspirations. Join us at BAT and become a part of an environment that thrives on internal advancement, where your career progression isn't just a statement - it's a reality we're eager to build together. Seize the opportunity and own your development; your next chapter starts here.
• You'll have access to online learning platforms and personalized growth programs to nurture your leadership skills
• We prioritise continuous improvement within a transformative environment, preparing for ongoing changes
• Benefits:
  • Meal Voucher/ Canteen as per location
  • Private Pension
  • Life & Health Insurance
  • Yearly bonus based on the ABS
  • Family support policy
  • Office perks
  • Flexible policy as per agreed Second Level agreement.

WHY JOIN BAT?

We’re one of the few companies named as a Global Top Employer by the Top Employers Institute - certified in offering excellent employee conditions.

Collaboration, inclusion and partnership underpin everything we do here at BAT. We are looking forward to enabling every individual to thrive, regardless of gender, sexual orientation, marital or civil partnership status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability, age, skills, experience, education, socio-economic and professional background, veteran status, perspectives and thinking styles. We know that embracing talent from all backgrounds is what makes us stronger and best prepared to meet our business goals.

We see the career breaks as opportunities not obstacles. Through The Global Returners program, we support professionals looking to restart their careers after an extended absence from the workforce (e.g. time out caring for family, parental leave, national service, sabbatical and/or starting an own venture).

Come bring your difference and see what is possible for you at BAT. Learn more about our culture and our award winning employee experience here.

If you require any reasonable adjustments or accommodations to help you perform at your best during the recruitment process, you are encouraged to notify us. We are fully committed to support you by making appropriate arrangements for you to demonstrate your full potential.