IT Intern

Join our team today!
Embrace the opportunity to grow and learn within a leading global company that values your contributions. At BayanTech we foster innovation talent development and inclusivity. Experience a supportive work environment with opportunities for growth and a hybrid work model to promote work-life balance. If you are enthusiastic about IT and thrive in diverse environments we invite you to join our team!
Job Summary:
We are looking for a highly motivated IT Intern to support our IT team in various tasks and gain hands-on experience in troubleshooting system administration and customer support. This internship is designed to provide practical exposure to both technical and soft skills in the IT support and service desk domain. You will have the opportunity to enhance your skills in Windows OS installation network troubleshooting software support data management and more.

Key Responsibilities:

• Assist in installing configuring and updating Windows operating systems. Troubleshoot and resolve OS-related issues including driver updates and hardware compatibility.
• Support the installation and configuration of software applications such as Microsoft Office web browsers and security tools.
• Assist with troubleshooting network issues related to LAN/WAN Wi-Fi connectivity and VPN configurations.
• Perform local data backup and restore operations to ensure data safety and disaster recovery.
• Solve IT issues related to operating system errors application crashes and network connectivity.
• Help in managing antivirus software and endpoint protection solutions ensuring security policies are enforced across systems.
• Implement strategies to back up users data and ensure they have safe copies of their files and documents.
• Assist with handling real employee IT tickets providing support via email phone or in person. Focus on improving customer service and problem-solving skills.
• Provide remote IT support using tools such as RDP TeamViewer and AnyDesk. Troubleshoot issues remotely to improve response time.
• Follow best practices for documenting IT issues solutions and updates. Maintain detailed reports and contribute to security awareness.
• Take full ownership of tickets from request to resolution and ensure follow-up with end-users to verify satisfaction.
• Collaborate with other departments and provide assistance in various IT projects. Conclude your internship with a final assessment of both technical skills and teamwork abilities.

Qualifications:

• Currently pursuing or recently graduated with a degree in IT Business Administration CS or a related field.
• Strong interest in recruitment and talent acquisition.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency in English (written and spoken).