Omni/Ops Team Lead - Full Time

The Omni/Ops Team Lead drives sales and delivers a positive customer experience by receiving and processing inbound deliveries to ensure new merchandise is customer ready and executing customer orders with accuracy, efficiency, and speed. This role leads the team in preparing and completing outbound shipments, replenishing store supplies, and maintaining store facilities. The Omni/Ops Team Lead works collaboratively with merchandising and selling teams to ensure omni and operational excellence and achieve store objectives. This is an hourly position, with monthly bonus eligibility.

What youwilldo

• Demonstratea highlevelof ownership, accountability, andinitiativeinachievingstoreobjectivesanddrivingtheaccomplishmentof keymetrics.

• Execute store shipment deliveries and store fulfillment activities, leading team in accurately and efficiently processing product and picking, packing, and shipping orders to maximize productivity.

• Lead shortagecontrol and inventory accuracy in designated areas by acknowledging manifests, applying sensor tags, executing product transfers, and processing damaged items timely. Champion teamknowledge of inventory management, asset protection procedures, safety guidelines, and security protocols.

• Communicate daily goals and key tasks. Maintain equipment, devices, communication boards, and organization of back-of-house, store fulfillment, andcustomer pickup areasto promote efficiency.

• Utilize omniand operationsplanning tools todetermineforecasted unit projections,inbound and outbound shipment activities, andrequired labor hoursto execute. Participate in weekly leadership workload planning meetings to ensure all omni and operations tasks are planned and scheduled.

• Track store supply usage and place replenishment orders to maintainadequate levels. Support the team in execution of facilities processes, including lighting/recyclingprograms, workorders, store maintenance, andhousekeepingresponsibilities.

• Demonstrate adaptabilityandrespond tochangingcircumstances, adjustingtacticsandshiftingresourcesbasedonupdatedforecastsand businessneeds.

• Model behaviors that support building team knowledge to enhance individual and store omni and operationsresults. Enhance performance by assistingwith onboarding, initiatingteaching opportunities, and supporting associate’scontinued learning.

• Champion associate engagement, sharingteamsuccesses,andcelebratingassociateachievements. Fostera positivestoreculturebyensuringteammembersunderstandtheirroleinachievingstoregoalsandfeelvalued.

• Support in-store customer experiencebyproviding excellent customer service and supporting the store during key coverage periods.

Skills andAbilities

• Abilitytousedata, guidance, andjudgementtosupport timelyandeffectivedecisionsthatcontributetoteamandbusinesssuccess.

• Skillsandexperiencetoperformintheroleanda commitmenttocontinuouslylearn.

• Abilitytotakeownershipof assignedtasksandcontributetostoresuccessbyteaching, partnering, andencouragingothers.

• Self-directedandabletoworkwithminimalsupervisionina deadline-drivenenvironment.

• Communicatewithexcellence.

• Comfortablewithtechnology, includingsmartphones, tabletcomputersandWindows-basedoperatingsystems.

• 1+ yearsof retailexperienceanda dedicationtocustomerserviceexcellence.

• Availabletoworka flexibleschedulebasedonbusinessneeds, includingnights, weekends, andholidays.

• Mustregularlymovearoundallstoreareasandbeaccessibletocustomers.

• Mustbend, reach, stretchforproductaswellaslift, carry, andmoveatleast50 lbs.

• Abilitytopush/pullreceivingequipmentweighingupto500 lbs.

The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additionalduties, responsibilities, and qualifications for this job.