Account Strategist / Account Manager

The role

As an Account Strategist at Belkins, you own the relationship end to end - from the moment a client signs, through their first 90 days, to the point they're proven out and handed off to the steady pod. You build the strategy, manage the client, align the internal team, and make the pilot period the client's best case for staying.

You're not a coordinator. You're the person who decides what happens next, and makes it happen.

Every week, you'll navigate demanding client conversations, make fast tactical calls (pilot-stage clients need speed, not long-range strategy), and lead a pod of SDRs (paired with the Delivery Lead) toward one goal: getting the client to survive, and extend past, their first three months.

If you're energized by that kind of ownership and thrive in high-volume, client-facing environments, this role was built for you.

What you'll be doing

• Onboarding ~5 new clients per month as part of the intake pod, running each through a 3-month pilot period. At any given time, you'll be owning no more than 10-15 concurrent accounts, as earlier cohorts either churn or graduate to the steady pod.
• Building high-level outbound omnichannel strategies for each client during the pilot - ensuring smooth performance, identifying blockers, and course-correcting quickly, since pilot-stage work calls for fast tactical decisions over long-term strategic planning.
• Running 3-4 client calls per day: status updates, strategy sessions, difficult conversations - showing up fully to every one of them.
• Leading the internal pod (SDRs, Delivery Lead, Content Specialist) toward the client's 3-month survival, not just reporting on KPIs.
• Managing escalation when results fall short: looping in the Training Manager and Delivery Lead, driving alignment, not just flagging issues.
• Owning the client's 3-month survival rate as your core metric (the bar is 1 in 2 pilot accounts extending past month 3).
• Handing off retained clients to the steady pod at the end of the 3-month pilot, ensuring a clean transition for the client and the next account strategist.

What you bring

- 3+ years in account management, client success, or B2B lead generation - with at least 5 concurrent projects under your belt, ideally 10+

- Proven full ownership of account health and results, coordination, support, and actual accountability.

- Experience managing stakeholders on both sides: clients with high expectations and internal teams you need to motivate, not just update.

- The ability to stay composed in difficult client conversations and turn conflict into productive insight.

- Well-developed time-management framework. There are no fixed hours here, and when priorities slip, 15 clients will feel the impact.

- Native or C2 English, written and spoken

- Familiarity with outreach tools and CRM is a plus (we use Reply, Nooks, Planhat, HubSpot, Expandi, Slack, Gmail, OpenAI, Claude)

What's special about working at Belkins

- You'll work at the#1 lead generation agency - not a single-product company.Every quarter brings new industries, new challenges, new tactics.

- Your earning potential is literally uncapped - base salary, with bonuses and upsells that can regularly double total compensation for strong performers.

- Every action that moves a client forward is recognized and rewarded.

- You'll havefull autonomy over how you work and a senior AM alongside you during the onboarding period to set you up for success.

- There's a real growth path: AM is already a senior role, and strong performers grow into Tribe Lead as the company scales.

- For every client, you work within a dedicated pod: SDRs, Researchers, a Delivery Lead, Content Specialist, so you're never alone, and always learning.

You're our kind of person if you

- Are truly energised by talking to people - not just tolerant of it. Three to four client calls a day should recharge you, not drain you.

- Can hold structure across a high volume of relationships without being micromanaged.

- Read the room and adjust your tone, message, and approach before a situation becomes a problem.

- Are proactive about improving processes, not just executing them.

- Believe the best AM is the one who already knows what the client is about to complain about and has already fixed it.

What to expect in our process

- Screening call with Inna (TA Specialist) (30-45 min) - a conversation about your background, motivation, and fit

- Test assignment - a practical case to see how you think about account health, risk, and client communication

- Interview with Yurii (Head of Account Management) (60 min) - competency deep-dive + role-play scenario

- Final interview with Heads & Culture (45-60 min) - leadership alignment and the bigger picture