Customs Team Lead

Job Description

Heijen (Gennep), Limburg | € 3.343 - € 5.152 |Fulltime | Hybrid

Ready to lead and develop a Customs team?

As Customs Team Lead, your most important responsibility is your people. You lead, coach and develop a team of Customs professionals and create the environment in which they can perform at their best. You provide clear direction, set priorities and build a culture of ownership, collaboration and continuous development.

Your Customs knowledge and experience give you the professional foundation to understand the operation, support your team and recognize risks. You need to understand Customs well enough to lead the team, challenge where needed and make sound operational decisions. You are the first escalation point for the team and for internal and external stakeholders.

YOUR TASKS

As Customs Team Lead, you lead and develop your team while ensuring a stable, compliant and high-quality Customs operation.

You create clarity and structure, coordinate daily activities and ensure that escalations are assessed, communicated and followed through to resolution.

Key responsibilities include:

• Leading, coaching and developing Customs Declarants, with a strong focus on engagement, ownership and professional growth
• Setting clear expectations, priorities and objectives, and conducting regular coaching, performance and development conversations
• Coordinating daily Customs activities and monitoring workload, backlogs, quality and operational performance
• Acting as the first escalation point for the team and for internal and external stakeholders, involving the right experts and ensuring clear ownership and follow-up
• Building strong working relationships with customers and internal functions such as Operations, Customer Support, Transport, Account Management, Compliance and HR
• Ensuring Customs activities are accurate and compliant, supporting complex operational questions, leading smaller team improvements and contributing expertise to larger projects

WHAT'S IN IT FOR YOU

At Arvato, leadership is about more than managing daily operations. In this role, you have the opportunity to develop people, strengthen team performance and directly influence the quality and reliability of our Customs services.

You will work in an international and dynamic environment where people leadership, Customs expertise, stakeholder management and continuous improvement come together.

We offer:

• A gross monthly salary between € 3.343 and € 5.152 based on 40 hours, depending on your experience;
• 25 vacation days;
• The option to buy up to one extra week of vacation;
• 3 additional ‘sick-free’ days;
• Company laptop and phone;
• Hybrid working opportunities;
• Travel allowance;
• Holiday allowance;
• An interesting pension plan;
• Access to Employee Benefits @ Work;
• Discount on gym membership and bike plan;
• Opportunities for professional development and career growth within an international organization.

You start with a temporary contract, with the possibility of a permanent contract.

You must have the legal right to work in the Netherlands when you apply.

YOUR PROFILE

We are looking first and foremost for a strong, people-oriented leader. You create clarity and trust, motivate different personalities and are comfortable combining support with accountability. Customs knowledge and experience are essential, but leadership is the defining strength you bring to the role.

You bring:

• Proven experience in leading, coaching and developing a team, preferably in an operational, logistics or fast-paced environment
• A leadership style that combines people development, accountability and a strong focus on results and service
• Experience with performance management, development conversations, team capability building and supporting employees through change
• Strong stakeholder management skills and the ability to build trust with customers, senior colleagues and operational partners
• Confidence in acting as an escalation point, balancing different interests, making decisions and communicating a clear way forward
• The ability to set priorities, maintain overview and create structure when workloads, customer needs or operational circumstances change
• Solid practical Customs knowledge and experience, including knowledge of Dutch and European Customs legislation and processes
• HBO-level working and thinking capability and good communication skills in Dutch and English
• A proactive, solution-oriented and hands-on mindset; a Customs qualification and experience with SAP or a Customs Management System are advantages

WHAT SUCCESS LOOKS LIKE

In this role, you will be successful when:

• The team knows what is expected, feels supported and takes ownership of its performance and development
• Employees are engaged and continuously strengthen their Customs knowledge and professional capabilities
• Operational priorities are clear and Customs services are delivered accurately and on time
• Escalations are handled calmly and professionally, with clear communication, ownership and dependable follow-up
• Customers and internal stakeholders experience a collaborative and reliable Customs partner
• Improvement opportunities are translated into practical team actions while larger projects receive effective operational support

WHAT'S NEXT

Our process is fast and straightforward:

• Phone interview with the recruiter
• First interview
• Online assessment
• Second interview with senior management
• Offer

Arvato is an equal opportunity employer. We assess candidates based on talent and motivation.

Ready to lead and develop a high-performing Customs team? Apply now.

Job seekers should beware of unsolicited emails from anyone claiming to be a recruiter from Arvato, as job scams are becoming more common. These emails are intended to deceive potential applicants into providing personal information that may be used for criminal purposes.

Acquisition in response to this advertisement is not appreciated.

Additional Information

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here.

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