MES OpsCenter Operation & Support Consultant

Area(s) of responsibility

About Birlasoft:

Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.)

Educational Background - Bachelor's degree in Computer Science, Information Technology, or related field.

Location: Any BSL Location

Job Description

MES OpCenter Operational & Support Consultant : Exp Level 5+ Years

Seeking a client-facing Siemens Opcenter Operational & support consultant to support industrial organizations production operations through Discrete Manufacturing Execution System (MES) , connected IT/OT architectures providing day-to-day production support for the Siemens Opcenter MES. For the MES Operation & support role, candidate should have sound domain knowledge of Opcenter modules, Integration with PLC , SCADA, SAP.

Key Responsibilities

• Provide L1/L2 production support for the MES (Siemens Opcenter), diagnosing and resolving application issues raised by plant users.
• Diagnose and resolve production issues related to stations, workflows, serial tracking, and product processing.
• Troubleshoot integration issues with ERP, PLC, automation systems, databases, and third-party applications.
• Monitor system health and proactively identify and address potential issues before they impact production.
• Collaborate with Development and Integration to escalate and resolve defects, including root-cause analysis.
• Support deployments, patches, and configuration changes into DEV, QA, and Production environments.
• Maintain support documentation, knowledge-base articles, and incident records.
• Participate in onboarding/onsite workshops to build client-specific process knowledge as the team ramps up.
• Participate in on-call support and critical production incident management.

Required Qualifications

• 5+ years of experience in application or MES production support, with Siemens Opcenter MES platform.
• Siemens Opcenter EXDS / Camstar MES hands on experiance.
• Working knowledge of SQL and database troubleshooting techniques for enterprise/industrial applications.
• C#/.NET, REACT, Mendix working knowledge.
• Working experience on Opcenter Log analysis and root cause analysis (RCA).
• Windows Server and IIS administration basics.
• Experience supporting manufacturing environments and coordinating with shop-floor teams.
• Familiarity with ITIL-based incident, problem, and change management practices.
• Strong communication skills and ability to work directly with plant stakeholders.