Business Operations Analyst, OTC and Payment

About BIT:

BIT (formerly Matrixport) is a global digital asset financial services and infrastructure group. Headquartered in Singapore and founded in 2019, BIT bridges traditional finance and digital assets through governance-driven financial services and technology.

The firm manages over US$7 billion in assets and facilitates more than US$7 billion in monthly trading volume. BIT offers services including custody, trading, asset and wealth management, liquidity and financing solutions, and tokenised real-world assets (RWA), serving institutional and professional investors globally.

BIT Group entities maintain a licensed and regulated footprint across Singapore, Hong Kong, Switzerland, the United Kingdom, the United States and Bhutan.

For more information, visit www.bit.com

About the Job:

Responsibilities

• Monitor and analyze the performance of OTC and Payment businesses, including revenue, volume, client activity, conversion, and operational efficiency.
• Identify business growth opportunities, operational gaps, and areas for improvement through data analysis, market research, and business insights.
• Track market trends, competitors, and customer needs, and provide actionable recommendations to support business strategy and management decisions.
• Drive business improvement and growth initiatives from analysis and planning through execution and performance tracking.
• Work closely with Product, Sales/BD, Operations, Finance, Risk, Compliance, and Technology teams to improve business performance and client experience.
• Prepare management reports, dashboards, and ad-hoc analysis to support timely business decisions.
• Proactively identify new ideas and opportunities to help expand and optimize the OTC and Payment businesses.
• Undertake other business-related responsibilities and ad-hoc initiatives as assigned by the business team.

Requirements

• Bachelor's degree in Business, Finance, Economics, or a related field.
• Experience in Business Operations, Strategy & Operations, Business Analysis, FinTech, Payments, OTC, or Financial Services.
• Strong analytical, problem-solving, and commercial thinking skills.
• Good understanding of market trends and business drivers.
• Proactive, hands-on, and able to take ownership of initiatives.
• Strong communication and cross-functional collaboration skills.
• Proficiency in Excel; experience with SQL or BI tools is a plus.
• Experience in OTC, Payments, Digital Assets, or FinTech is preferred.
• Fluent English and Chinese (mandarin)

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