Senior Salesforce Platform Lead

We’re looking for a Salesforce Platform Lead to own the technical direction of our Sales Cloud and Service Cloud environment. This is a hands-on role. The candidate mentors and guides a team of 5-10 admins and developers. The candidate sets architecture standards, keeps the platform scalable and secure, and maintains a good org health score.

What You’ll Do:

• Define and maintain the Salesforce architecture, data model, and integration patterns across Sales Cloud and Service Cloud
• Apply Salesforce best practices and design within platform limits, and track new releases and features for adoption
• Support the leadership team with build-vs-buy and declarative-vs-code decisions
• Lead technical reviews and ensure solutions are scalable, maintainable, and secure
• Manage technical debt, org health, and platform limits
• Build and review Apex, Lightning Web Components, Flows, and integrations
• Design and implement APIs and integrations between Salesforce and other applications
• Design and deliver Agentforce use cases
• Troubleshoot complex production issues and performance bottlenecks
• Lead, mentor, and grow a team of 5-10 consisting of admins and developers and take responsibility as reporting manager (people manager)
• Set coding standards, code review practices, and testing expectations
• Drive adoption of AI tools (such as Claude) to improve developer productivity, with guidelines for responsible use
• Prioritize and plan work with product owners and business stakeholders
• Own the CI/CD pipeline and release management: sandbox strategy, version control, deployment, and change management
• Establish data governance, security model, and access control practices
• Manage Salesforce release cycles and assess the impact of seasonal upgrades
• Partner with Sales, Service, and Operations leaders to translate goals into a platform roadmap

What You’ll Bring:

• 15 years of IT experience, with at least 12 years in the Salesforce ecosystem as a developer, architect, and team lead, including end-to-end implementations and platform governance
• Prior experience as Salesforce Platform Lead and managing the production environment and sandboxes
• Expert-level knowledge of Salesforce best practices, platform limitations, and the latest features
• Expert-level knowledge of Apex, Visualforce, APIs (REST/SOAP/Tooling/Metadata/Bulk/etc.), approval processes, Flows, triggers, Lightning Web Components (LWC), web services, SOQL, SOSL, and Analytics
• Hands-on experience with Agentforce and Data Cloud
• Experience with CI/CD processes, tools, and release management
• Experience using AI tools such as Claude to improve developer productivity
• Excellent analytical skills, communication, and stakeholder management
• Proven experience leading and mentoring a technical team

Preferred (added advantage):

• Experience with Salesforce CPQ, Revenue Cloud, PSO
• Experience with Salesforce Voice and CTI integrations
• Salesforce certifications such as Application Architect, System Architect, Platform Developer II, Sales Cloud Consultant, Service Cloud Consultant
• Familiarity with SAFe and Agile delivery

Skills

Agentforce, Apex, Data Cloud, LWC, Lightning Web Components, Salesforce, Visualforce