Product Support Senior Staff

Blibli is on a journey to become Indonesia’s #1 e-commerce platform - built on trust, innovation, and care. We’re creating better experiences for customers, merchants, brands, and sellers through technology, collaboration, and a deep commitment to quality. Here, every idea matters and every action helps us grow stronger together.

In B2B business unit, you'll responsible for managing sales and services targeted at other businesses rather than individual consumers. This unit acts as a strategic partner for corporate clients, handling bulk orders, customized product bundles, and competitive pricing. It manages RFQs (Request for Quotations), negotiates with vendors and distributors, ensures stock availability, and provides tailored solutions to meet client needs.

What We'll work on Together

• Process vendor registrations submitted by Product Specialists, ensuring all required information is accurate and properly recorded in the system.
• Create and monitor the Purchase Order (PO) process, from vendor selection to goods receipt (GR), ensuring compliance with SLAs.
• Generate and distribute weekly reports on RFQ activities, issued POs, and indent requests.
• Coordinate with Finance to ensure timely invoice settlement, in line with SLA requirements.
• Ensure timely creation and maintenance of SKUs in the system with accurate product information.
• Support Product Specialists (PS) in handling pricing and stock-related inquiries.
• Maintain and update master data and system records on a daily basis to ensure accuracy and completeness.
• Perform other administrative and operational tasks as assigned by the supervisor.

Qualifications:

• Bachelor’s degree (S1) with a minimum GPA of 3.00 in Business Administration, Management, Accounting, Supply Chain, or related fields.
• 1-2 years of experience in administration, purchasing, merchandising support, or supply chain; fresh graduates with relevant internship experience are welcome to apply.
• Strong understanding of procurement processes (RFQ, PO, GR, invoicing) is a plus.
• Proficient in Microsoft Excel or Google Sheets for data tracking and reporting.
• Detail-oriented with strong data accuracy and documentation skills.
• Good coordination and communication skills to work with Product Specialists, Finance, and vendors.
• Able to manage multiple tasks and meet tight deadlines in a fast-paced environment.
• Familiarity with ERP systems or internal purchasing systems is an advantage.