IT Support Technician - Aviation

Overview

Ramos CS, now part of Colliers Engineering & Design, is an engineering, program, and construction management firm providing quality transit, transportation, and infrastructure consulting services on public projects across the Western United States. We focus our solutions on mobility-related projects that serve the needs of our communities within the municipal, transit, transportation, airport, and port sectors.

With a staff of diversified, licensed professionals, our philosophy stems from the idea that successful project execution starts with people.

We are seeking an IT Support Technician. This position will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents. The position is responsible for the initial analysis, diagnosis and troubleshooting of events. Ensure reported production outages/incidents are communicated and resolved in an expeditious manner. Manage staff onboarding and offboarding processes. Provide helpdesk related support in all areas of IT functions for the Airport Development Group.

Responsibilities

• Answer incoming customer emails to the Help Desk.
• Follow established procedures to diagnose and troubleshoot system issues.
• Analyze, determine, and document reported production outages/incidents.
• Determine severity, impact, and nature of incidents. Escalate as needed.
• Communicate clearly with other team members.
• Submit tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications.
• Complete onboarding or offboarding functions for staff being mobilized or demobilized.
• Perform hardware and software installations.
• Oversee deployments and relocations of staff at various locations throughout the airport footprint.
• Provide IT support at Division-wide sponsored events.
• Provide on-the-job training to new department staff members.
• Provide computer orientation to new staff.

Qualifications

• Bachelor's degree in computer science or related field preferred or equivalent job experience of 5 years or more.
• Relevant Professional Licensure & Certifications preferred.
• PC Hardware Troubleshooting: Capable of diagnosing and resolving hardware component failures including motherboards, power supplies, memory and storage devices. Proficient in handling upgrades, replacements, and configurations.
• Network Infrastructure Troubleshooting: Capable of identifying and resolving common LAN/WAN issues such as cabling faults, switch/router configuration errors, and IP conflict resolution. Adept in managing network performance and connectivity troubleshooting, including wireless networks and VPN issues.
• Windows Operating Systems: Proficient in the installation, configuration, and administration of Windows operating systems (Windows 10, 11). Experienced in applying security patches, system updates, and driver updates.
• Microsoft Office 365 Suite: Proficient in deploying, troubleshooting, and providing user support for both standalone Microsoft Office and Microsoft 365 versions. Highly experienced with core productivity tools such as Word, Excel, PowerPoint, and Outlook, as well as collaboration and integration solutions like OneDrive and Teams.
• Ability to read, write and understand English for purposes of comprehending written job-related communications and verbal instructions and interactions.

Compensation: $60,000 to $80,000 per year (depending on qualifications)

What We Offer

Ramos Consulting Services, now a part of Colliers Engineering & Design, offers competitive benefits that support our employees in their life and career. This position is eligible for company benefits including but not limited to:

• Employer-Provided Healthcare: 100% employer-paid medical, dental, and vision insurance for employee base plans. We also provide a 40% employer contribution toward dependent or family coverage plans.
• Paid Time Off: 120 hours of combined PTO and Sick Time annually, in addition to paid holidays.
• Retirement Planning: Participation in a 401(k) retirement plan with a generous company match of 50% on the first 6% of employee contributions.
• Flexible Spending Accounts: Pre-tax FSA/HSA options for medical, dental, and dependent care expenses to help manage out-of-pocket costs.
• Employee Wellness & Support: 100% employer-paid Employee Assistance Program (EAP) providing 24/7 confidential support for work-life balance, financial wellness, and emotional well-being.
• National Resources & Career Growth: As part of the Colliers Engineering & Design national platform, employees have access to expanded technical resources, mentorship, and diverse career development opportunities across the Western United States and beyond.