IT Support Assistant

About Bluebird Kids Health

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive. We offer comprehensive, evidence-based primary and urgent care services to children and their families, with support around-the-clock. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and staff.

Position Summary 

The IT Support Assistant provides day-to-day support for computers, user accounts, our network, and technology operations across Bluebird Kids Health. This is an entry-level position designed for individuals seeking to begin a career in Information Technology. The role focuses on device preparation, user onboarding, inventory management, and first-level technical support under the direction of the IT Manager. 

Responsibilities 

• Prepare and deploy laptops, Chromebooks, tablets, and mobile devices 

• Reset, image, and configure computers 

• Create user accounts and assist with onboarding activities 

• Process equipment shipments, returns, and asset tracking 

• Maintain inventory records and equipment assignments 

• Troubleshoot common hardware, software, printer, and connectivity issues 

• Respond to routine help desk requests using documented procedures 

• Assist with clinic technology deployments and office moves 

• Create and maintain IT documentation and knowledge base articles 

• Escalate complex issues as appropriate 

Qualifications 

• High school diploma or equivalent required 

• Technical school coursework, A+ certification, or related training preferred 

• Basic knowledge of computer hardware and Windows operating systems 

• Strong communication and customer service skills 

• Ability to learn new technologies quickly 

• Reliable transportation for Local travel to BBK locations 

• Ability to lift and move computer equipment 

• Must be able to lift and carry 80lbs 

Bluebird Kids Health is an Equal Employment Opportunity Employer. We embrace the richness of diversity and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We recognize that traditional job requirements can sometimes inadvertently exclude talented individuals from underrepresented backgrounds or those who have taken non-traditional paths to acquire their skills. Therefore, even if you do not meet every listed requirement or have gained your qualifications in unconventional ways, we wholeheartedly encourage you to apply. We value passion, potential, and the drive to learn just as highly as formal qualifications, and we are committed to building an inclusive workplace where everyone’s contributions are valued.

What We Offer

• The opportunity to provide high quality holistic pediatric care working within a collaborative, mission-driven pediatric care delivery organization as an APRN.
• A competitive compensation package with performance incentives.
• A collaborative and dynamic workplace with significant professional growth opportunities.
• A diverse and inclusive company culture that values every team member's contribution to our mission.
• Competitive medical, vision, and dental insurance products.
• Other programs including employee assistance, caregiver support, commuter benefits, flexible spending accounts, health savings accounts, short and long term disability benefits, and other exclusive employee benefits.
• Generous paid time off.