Oracle Retail Tech Lead

We are seeking a seasoned Technical Delivery Lead, Oracle Retail to oversee the design, implementation, and support of our Oracle Retail Cloud platform. This role requires deep expertise in Oracle Retail Cloud-particularly Merchandise Foundation Cloud Service (MFCS), Sales Audit (SACS), Invoice Matching (IMCS), and Price Management (RPCS)-and strong leadership in delivering high-quality, scalable solutions in collaboration with internal teams and external partners.

The successful candidate will serve as the primary technical point of contact across Oracle Retail programs, ensuring that business requirements are effectively translated into robust system designs, while also managing vendor performance and ensuring long-term sustainability of our Oracle Retail landscape.

Key Responsibilities

• Solution Delivery & Architecture
  • Lead the technical delivery of Oracle Retail Cloud solutions, with a focus on MFCS, SACS, Invoice Matching, and RPCS.
  • Provide architectural oversight to ensure that solutions meet enterprise standards for performance, scalability, and security.
  • Translate business requirements into technical specifications and solution designs.
  • Guide teams in applying Oracle best practices for customizations, extensions, and integration development.
  • Conduct code reviews and troubleshoot complex technical issues with developers.
  • Develop and maintain technical documentation for designs, configurations, and processes.

• Implementation & Support Operations
  • Oversee data migration, environment setup, system testing, cutover planning, and deployment activities.
  • Manage ongoing platform operations including patch management, performance optimization, and version upgrades.
  • Define and enforce SLAs and operational support models in collaboration with managed service providers.
  • Lead resolution of post-production issues and ensure timely delivery of hotfixes or enhancements.

• Vendor & Stakeholder Management
  • Serve as the primary liaison between business units, technical teams, and vendors.
  • Manage technology vendor relationships, ensuring adherence to project timelines, budgets, and quality expectations.
  • Coordinate across cross-functional teams to ensure alignment on delivery priorities and milestones.
  • Collaborate with Oracle to stay current on new capabilities, platform updates, and release schedules.

• Audit, Compliance & Governance
  • Participate in annual audits by providing system documentation and controls related to financial systems and Oracle Retail.
  • Ensure Oracle Retail implementations and operations comply with enterprise standards for data integrity, access controls, and audit readiness.
  • Maintain oversight of compliance and risk management related to Oracle Retail architecture and integrations.

Required Skills & Experience

• 7+ years of experience leading Oracle Retail implementations, including 3+ years on Oracle Retail cloud-based platforms.
• Strong domain expertise in MFCS, SACS, Invoice Matching, and RPCS modules.
• Hands-on experience with Oracle PL/SQL, XML, REST/SOAP web services, and Oracle integration tools (OIC, VBCS, APEX).
• Proven ability to manage and govern technology vendor delivery across implementation and support lifecycles.
• Expertise in managing production support, performance tuning, and Oracle Retail lifecycle operations.
• Experience with cloud-based integration platforms such as Workato, MuleSoft, or Boomi.
• Strong analytical, troubleshooting, and solution architecture skills.
• Excellent communication and stakeholder engagement abilities.

Preferred Qualifications

• Retail industry experience.
• Oracle Retail Cloud certifications.
• Experience managing Oracle Retail solutions in mid to large organizations.
• Familiarity with Agile or hybrid implementation methodologies.
• Proven success managing technical SLAs, vendor escalations, and delivery governance.

Education

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or demonstrated equivalent experience in a technical role. (required).
• Master’s degree or relevant professional certifications (e.g., Oracle Cloud, TOGAF) preferred.