Application Production Support
First seen by Alion on Oct 24, 2026. BNP Paribas scores B on the Alion truth index.
Position Purpose:
The candidate will be responsible for providing production application support.
The candidate should be self-motivated, proactive and a good team player.
The candidate should have knowledge of SQL, Unix, shell script, python, Autosys
Responsibilities
§ Exposure to basic Unix, SQL and any programming language like python is required.
§ Good knowledge of Incident, change, and problem management and ITIL processes.
§ Good communication skills.
§ Experience with supporting multi-tier infrastructures using DevOps or Cloud technology is added advantage.
§ Good knowledge of monitoring tools like Dynatrace, Autosys.
§ Good knowledge of ticketing tools like JIRA, or ServiceNow.
§ To work through the backlog of tasks as appropriate.
§ To be aware of the business domain the application is being created for
§ To participate in out-of-hours / daytime support as required
Contributing Responsibilities
§ Understand and remain fully aware of the business processes automated on the production platform. Sound knowledge of application and related platform is required.
§ Ensure requests from business users including technical and functional queries are answered without delay with qualified inputs.
§ Participate to Resiliency events (Disaster Recovery, Sustained Resiliency, etc.) to ensure Business Continuity objectives were met.
§ Maintains effective relationships with core and extended program team members, peers, senior stakeholders, and business managers
Specific Qualifications:
Any relevant certification matching expected skill set
Skills Referential (Required knowledge, skills, and abilities)
Technical Skills:
Language & Technologies – SQL, Python
OS: Linux , Windows
Database : SQL, Oracle/Postgres
Tools : Bitbucket, Jenkins , Autosys, Actimize(Good to have)
Behavioral Skills:
- Adaptability
- Decision Making
- Problem Solving
Education Level: Bachelor's degree or Equivalent
Location: Mumbai
Experience range - 4+ Years
Skills
Unix, Servicenow, Jenkins, Bitbucket, Postgres, Dynatrace, Autosys, JIRA, Oracle, Sql, Python