Site Reliability Engineer

Job Title: Engineer – IT Factory - Site Reliability Engineer

Department: IT Factory

About Business line/Function: The factories team is building a new IT Asset management and Information System steering platform to transform applications managing IT processes, by automating KPI collection (0-touch), enabling straight-through processing, and delivering governed, high-fidelity insights for management and governance decisions.

Position Purpose

As a Site Reliability Engineer within IT Factory APS team, the primary purpose is to be accountable for all engineering / transformation activities involving APS team. You'll work cross‑functionally with developers, security, risk, and business owners.

Responsibilities

Operational Excellence & Automation

• Eliminate operational toil by architecting scalable automation frameworks through advanced scripting, custom tooling, and optimized workflows.
• Incident & Problem management – on‑call handling, triage under pressure, runbooks, and post‑mortems.
• Spearhead infrastructure transformation by driving platform hygiene initiatives to ensure architectural integrity and resilience.
• Optimize cost-efficiency and velocity through the strategic implementation of cutting-edge technologies, such as robust CI/CD pipelines.
• Champion cross-functional automation initiatives, aligning Monitoring & Tooling standards across IT Factory applications and wider CIB APS ecosystems.
  
  

Reliability & Incident Management

• Maximize application availability by proactively monitoring system performance and capacity to ensure near-zero downtime.
• Accelerate Mean Time to Resolution (MTTR) by leading deep-dive investigations into service disruptions to eliminate recurring issues.
• Mitigate systemic risk through observability, rigorous regular audits and proactive identification of system degradation or malfunctions.
• Institutionalize continuous learning by conducting comprehensive post-mortem analyses to identify and remediate root causes of system failures.
  
  

Strategic Planning & Governance

• Enable seamless scalability through precision capacity planning, ensuring new technology integration never compromises existing user experience.
• Drive data-driven decision-making by owning the generation, reporting, and continuous optimization of critical Production KPIs, SLAs, and real-time dashboards.
• Elevate executive reporting by enhancing service delivery insights and presentation quality for all governance and steering committees.
• Ensure business resilience through the end-to-end ownership and continuous evolution of IT Continuity Plans (ICP).
• Influence technical architecture by steering technical feedback for new applications and major developments during ITSVC engagements.
  
  

Security & Performance Optimization

• Maximize platform utility by leading validation efforts and identifying strategic performance tuning opportunities.
• Fortify infrastructure security by taking full accountability for Obsolescence and Vulnerability management programs.
• Quantify service excellence by developing and deploying advanced frameworks for measuring service quality and client satisfaction.
  
  

Technical Competencies

Strong Knowledge of :

• Cloud computing,
• K8s or OpenShift
• Jenkins, ArgoCD
• Unix/Windows and/or Oracle/SQL
• Active monitoring and alerting tools e.g.:- Dynatrace / Open Telemetry
• Terraform for IAC
• Log aggregators/BIs tools i.e., OpenSearch, ELK, Grafana
• Scripting or Ansible or Python etc.
  
  

Desirable Competencies

• OpenShift
• Experience on Policy as code.
• Management on Information system steering tools like Tanium, Nexpose, Application referential.
  
  

Behavioral Competencies

• Stakeholder Orchestration: Adept at navigating complex, multi-functional environments, collaborating effectively with APS, Development, and Operations teams across local and global jurisdictions.
• Analytical Problem-Solving: Leverages strong analytical reasoning to dissect complex issues and deliver data-driven solutions.
• Self-Directed & Disciplined: Highly motivated with the professional maturity to drive independent workstreams while fostering a culture of teamwork.
• Agility & Composure: Highly adaptable to evolving business needs, with a proven track record of maintaining operational excellence during critical periods.
  
  

Education Level: Bachelor of Engineering or equivalent.

Location: Mumbai

About BNP Paribas Group

BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.