Service Business Development Manager_DCCS
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1. 管理和培养服务销售支持与协助商机跟进（day by day to team role）
Service Sales Support and Opportunity Follow-up
- 管理和培养支持服务销售团队开展客户需求梳理、服务方案准备、报价资料整理及内部审批流程跟进，优化现有流程。
Support the service sales team in customer requirement clarification, service proposal preparation, quotation documentation, and internal approval follow-up.
- 协助跟进服务类商机，包括备件、维修、现场服务、升级改造、服务合同等，确保商机信息及时、准确地更新。
Assist in following up service-related opportunities, including spare parts, repair, field service, retrofit, and service contracts, ensuring timely and accurate opportunity updates.
2.订单支持与流程协调
Order Support and Process Coordination
- 负责服务订单相关流程的支持与跟进，包括报价、订单创建、合同资料、交付状态、开票及回款信息协调等。
Support and follow up service order-related processes, including quotation, order creation, contract documentation, delivery status, invoicing, and payment coordination.
- 协调内部相关部门，及时解决订单执行过程中的异常问题，确保订单流程顺畅、信息透明、响应及时。
Coordinate with relevant internal departments to resolve issues during order execution and ensure smooth process flow, transparent information, and timely response.
- 跟踪服务订单执行进度，定期汇总订单状态、风险点及待解决事项，为服务销售和服务项目提供支持。
Track service order execution progress and regularly summarize order status, risks, and pending issues to support the sales and management teams.
3.流程优化与持续改进
Process Optimization and Continuous Improvement
- 识别服务销售及订单管理流程中的痛点和低效环节，推动流程优化、标准化及数字化改进。
Identify pain points and inefficiencies in service sales and order management processes, and drive process optimization, standardization, and digital improvement.
- 主导并推动服务销售与订单管理流程的自动化、数字化及标准化改进，识别效率瓶颈，提出并实施优化方案。
lead CIP initiatives to continuously improve processes such as quotation, order handling, delivery coordination, and report generation.
- 协助建立并完善服务业务相关流程文件、操作指南、模板及标准化工具，提高团队工作效率和执行一致性。
Support the development and improvement of service-related process documents, work instructions, templates, and standardized tools to enhance team efficiency and execution consistency.
4.数据分析与业务运营支持
Data Analysis and Business Operation Support
- 负责服务销售、订单、交付及运营相关数据的收集、整理和分析，支持业务回顾和管理决策。
Collect, consolidate, and analyze data related to service sales, orders, delivery, and operations to support business reviews and management decisions.
- 定期准备服务销售支持、订单跟踪、流程效率、CIP进展等相关报告。
Prepare regular reports on service sales support, order tracking, process efficiency, and CIP progress.
- 维护内部系统中的相关数据，确保业务信息准确、完整、及时更新。
Maintain relevant data systems to ensure accurate, complete, and timely business information.
- 本科及以上学历，工业工程、工商管理、供应链管理、机械、电气自动化或相关专业优先。
Bachelor’s degree or above, preferably in Industrial Engineering, Business Administration, Supply Chain Management, Mechanical Engineering, Electrical Automation, or related fields.
- 具备5年以上工业企业相关工作经验，有服务运营、销售支持、订单管理、流程改进或项目协调经验者优先。
Minimum 5 years of relevant experience in industrial companies, preferably in service operations, sales support, order management, process improvement, or project coordination.
- 具备数字化实践经验：熟练使用数据分析工具（如Power BI, Tableau, Python），有AI相关项目（如预测性维护、智能派单、文档自动处理）经验者优先;
Possess practical digitalization experience: Proficient in using data analysis tools (e.g., Power BI, Tableau, Python). Experience with AI-related projects (e.g., predictive maintenance, intelligent dispatch, document auto-processing) is a strong plus.
- 有工业自动化、高端装备制造、售后服务或工程服务行业经验者优先。
Experience in industrial automation, high-end equipment manufacturing, after-sales service, or engineering service industries is preferred.
- 具备良好的中英文书面及口头沟通能力。
Good written and spoken communication skills in both Chinese and English
- 具备良好的流程思维、问题解决能力和跨部门协调能力。
Strong process thinking, problem-solving capability, and cross-functional coordination skills.