Senior IT Analyst

Senior IT Analyst

About Bothwell-Accurate

Bothwell-Accurate Co. Inc. has been a leader in roofing, waterproofing, cladding and glazing services across Ontario and British Columbia for over 90 years. With more than 60,000 complete projects, we're known for delivering high-quality, innovative and reliable building envelope solutions to commercial, industrial and institutional clients.

As we continue to grow, we are seeking an experienced Senior IT Analyst to join our team at our Head Office in Mississauga. This role will play a key part in maintaining and improving our IT infrastructure, supporting employees across multiple locations, and ensuring the reliability, security and efficiency of our technology systems.

This is an excellent opportunity for a proactive, solutions-focused IT professional who enjoys solving complex technical challenges, supporting business operations, and contributing to the continued development of our IT environment.

What You’ll Do

• Provide advanced technical support and troubleshooting for hardware, software, networks, and business applications across the organization
• Administer, maintain, and optimize IT infrastructure, including servers, networks, workstations, and cloud-based systems
• Manage and support Microsoft 365, Azure, Active Directory, Exchange, SharePoint, Teams, and related enterprise applications
• Monitor system performance, identify potential issues, and implement solutions to improve reliability and efficiency
• Support cybersecurity initiatives, including endpoint protection, access controls, system updates, vulnerability management, and security best practices
• Manage user accounts, permissions, and access to company systems, ensuring appropriate security and compliance
• Troubleshoot and resolve escalated technical issues while minimizing disruptions to business operations
• Support network infrastructure, including firewalls, switches, routers, VPNs, and wireless connectivity
• Coordinate hardware and software installations, upgrades, configurations, and replacements
• Maintain and monitor data backup, recovery, and business continuity processes
• Collaborate with internal departments to assess technology needs and recommend practical improvements
• Assist with the planning, implementation, and coordination of IT projects, system upgrades, and technology initiatives
• Maintain accurate IT documentation, including system configurations, procedures, asset inventories, and technical support records
• Work with external IT vendors, service providers, and software partners to resolve issues and coordinate services
• Support employee onboarding and offboarding by managing equipment, system access, and account provisioning
• Provide technical guidance and support to junior IT team members and end users
• Identify opportunities to streamline processes, automate routine tasks, and improve overall IT service delivery
• Ensure IT systems, equipment, and processes align with company policies and operational requirements

What You Bring to the Team

• Diploma or degree in Information Technology, Computer Science, Information Systems, or a related field
• Minimum 5 years of progressive experience in IT support, systems administration, infrastructure, or a related technical role
• Strong experience troubleshooting complex hardware, software, networking, and system-related issues
• Advanced knowledge of Microsoft 365, Azure, Active Directory, Exchange, SharePoint, and Microsoft Teams
• Experience administering Windows operating systems, Windows Server environments, and enterprise IT infrastructure
• Strong understanding of networking concepts, including TCP/IP, DNS, DHCP, VPNs, firewalls, and network security
• Firewall experience required
• Experience with VMWare and Hyper-V preferred
• Knowledge/experience with Meraki a bonus
• Experience with cybersecurity practices, endpoint protection, access management, and system security controls
• Working knowledge of virtualization technologies, backup solutions, and disaster recovery procedures
• Experience managing user accounts, permissions, and IT assets across multiple locations
• Strong analytical, troubleshooting, and problem-solving skills with the ability to independently resolve complex technical issues
• Experience supporting IT projects, system implementations, migrations, or infrastructure upgrades
• Excellent organizational and time-management skills with the ability to prioritize multiple requests and projects
• Strong verbal and written communication skills with the ability to explain technical concepts to non-technical employees
• Demonstrated ability to work independently while collaborating effectively with internal teams and external vendors
• Experience with IT service management, ticketing systems, and technical documentation
• Microsoft, CompTIA, Cisco, or other relevant IT certifications are considered an asset
• Experience supporting IT operations in construction, engineering, manufacturing, or a multi-site organization is considered an asset
• Proactive, detail-oriented, and committed to maintaining secure, reliable, and efficient IT systems

Role Snapshot

• Location: Head Office - 6675 Rexwood Rd, Mississauga, ON L4V 1V1
• Type: Permanent | Full-Time | Onsite
• Hours of Work: Monday to Friday, 8:00 a.m. - 5:00 p.m.
• Salary: Starting $90,000 based on experience
• Reports To: IT Manager
• Pay Schedule: Paid bi-weekly, every second Friday
• Vacancy Reason: New Position / Existing Vacancy
• Number of Positions: 1

Why Join Bothwell-Accurate?

• Opportunities for career growth and advancement.
• Hands-on exposure to cladding estimating and the full construction bidding process.
• Work on high-profile commercial, industrial, and institutional projects.
• A collaborative team environment supported by experienced estimating, project, and field professionals.
• Competitive compensation and benefits.

Where your work shapes skylines, and your growth shapes your career.

Bothwell-Accurate Co. Inc. is committed to equity, diversity, and inclusion. Accommodation is available upon request throughout the recruitment process. If you require accommodation, please contact us at [email protected] or 905-673-0615.

Interested in joining our team? Apply today.