Account Manager

About Bradken

Bradken is a global leader in innovative wear solutions and custom-engineered products for the resources sector. For our more than 3,000 people, that global reach creates opportunities to share expertise, solve meaningful challenges and grow through new experiences. Together, we help the resources sector sustainably advance society.

About the role

Drive profitable growth by building strong customer relationships, identifying new opportunities and supporting the success of customer accounts across the region. This role plays an important part in growing Bradken’s Mineral Processing business by helping customers solve operational challenges and ensuring they receive value from our products and services.

Based in Accra, this role works remotely and requires regular travel to customer and mining sites across West Africa, playing an important part in helping customers solve operational challenges and realise value from Bradken's products and services.

You’ll have the opportunity to work closely with customers, sales support teams and product development specialists to influence business outcomes, develop tailored solutions and contribute to long-term regional growth. Your insights into customer needs, market trends and emerging opportunities will help shape future sales strategies and business performance.

In this role, you will:

• Build and strengthen customer relationships through regular engagement, identifying new opportunities and maintaining high levels of customer satisfaction.
• Deliver sales and gross margin targets by managing customer accounts, supporting regional sales planning and driving profitable growth.
• Develop and execute customer engagement plans in Salesforce, ensuring site visits, opportunities, quotes and proposals are accurately maintained.
• Analyse market performance, competitor activity and customer requirements to identify growth opportunities and support informed business decisions.
• Collaborate with Sales Support, Product Development and other business units to deliver customer solutions, support product trials and maximise sales opportunities.
• Monitor account performance, forecasts and outstanding invoices while continuously improving sales processes and business outcomes.

What you'll bring:

• Demonstrated sales and account management experience within the mining industry or a closely related sector supporting mining customers is essential
• Experience developing customer relationships, identifying growth opportunities and managing complex sales cycles in industrial or technical environments.
• Experience negotiating commercial agreements and managing high-value customer accounts.
• Strong commercial and financial acumen, including budgeting, forecasting and sales performance management.
• Knowledge of mining operations, mineral processing, wear solutions or related products and services supplied to the resources sector.
• Proficiency in Microsoft Word, Excel, PowerPoint and Salesforce CRM; experience with Power BI is advantageous.
• Ability and willingness to travel extensively across West Africa to support customer engagement, site visits and business development activities.
• Ability to communicate effectively in English

Please note: Applicants must have the legal right to work in Ghana, where this role is based. Bradken is unable to provide visa or work permit sponsorship for this role.

Why join Bradken?

At Bradken, you’ll do work that matters. Whatever your role, your contribution helps solve real challenges for our customers and supports safer, more efficient and more sustainable resource operations.

You’ll join a team that values different perspectives, shares expertise and has the courage to challenge how things are done. We support your growth through hands-on experience, learning and development, and opportunities to work across functions and locations. Safety, respect and wellbeing come first, so you can do your best work and enjoy life beyond it.

We offer:

• A safety-first culture
• Competitive pay and benefits including sales incentive
• Flexible work options, where the role allows
• Learning and development opportunities
• An Employee Assistance Program for you and your family

Our hiring process

As part of our selection process, we may invite you to complete a one-way video screening at a time that works for you. This helps us provide a fair and consistent experience when working across locations and time zones. If you need an adjustment or an alternative format at any stage, please let us know.

Before commencing employment, you will be required to complete a psychometric assessment and a pre-employment medical, including drug and alcohol testing.

We respectfully request no recruitment agency approaches.

Bradken is an Equal Opportunity Employer. We are committed to providing a diverse, inclusive, engaging and flexible environment for our people. All employment decisions are based on merit, competence, performance and business needs.