Customer Service Representative

Bravies Homz Limited is a real estate company based in Abuja, Nigeria, committed to delivering quality property solutions and creating valuable real estate investment opportunities. We specialise in property sales, real estate development, and helping individuals and investors make informed decisions towards achieving their property ownership and investment goals.

Driven by integrity, excellence, innovation, and customer satisfaction, we are focused on building lasting relationships, delivering value, and contributing to the growth of the real estate sector in Nigeria and Across Africa

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Abuja (FCT)
Employment Type: Full-time
Department: Customer Experience / Customer Service
Reports to: Head of Customer Service

Job Summary

• The Customer Service Representative is responsible for providing excellent customer support, responding to enquiries, resolving complaints, and ensuring customer satisfaction.
• The successful candidate must be patient, empathetic, solution-oriented, and capable of communicating effectively across telephone, email, messaging platforms, and other approved customer service channels.

Key Responsibilities

• Respond promptly and professionally to customer enquiries through calls, emails, WhatsApp, social media, and other approved channels.
• Provide accurate information about the company’s products, services, prices, and policies.
• Handle customer complaints, identify the root causes of problems, and provide appropriate solutions.
• Escalate complex complaints and unresolved issues to the relevant departments or management.
• Maintain accurate records of customer interactions, complaints, feedback, and resolutions.
• Follow up with customers to confirm that their concerns have been resolved.
• Process customer requests, orders, bookings, or service enquiries where applicable.
• Identify recurring customer concerns and recommend improvements to service delivery.
• Maintain a professional, friendly, and customer-focused attitude at all times.
• Protect customer information and maintain confidentiality.
• Work with sales, operations, and other departments to resolve customer issues.
• Meet established customer service targets and service standards.

Key Performance Indicators (KPIs)

• Customer satisfaction ratings.
• Average response and resolution times.
• Number of complaints resolved successfully.
• Customer feedback and service quality.
• Accuracy of customer records.
• Compliance with customer service standards.
• Customer retention and repeat business, where applicable.

Qualifications and Experience

• Minimum of an OND or HND in Business Administration, Mass Communication, Marketing, or a related discipline.
• At least 1–3 years of experience in customer service, call centre operations, or customer relations is an advantage.
• Experience using customer relationship management (CRM) software is an added advantage.
• Strong written and spoken communication skills.

Required Skills and Competencies:

• Excellent communication and listening skills.
• Patience, empathy, and emotional intelligence.
• Problem-solving and conflict-resolution abilities.
• Good telephone etiquette.
• Ability to manage multiple customer requests.
• Computer literacy and accurate record-keeping.
• Ability to work under pressure.
• Strong teamwork and interpersonal skills.

Application Closing Date
31st October, 2026.

How to Apply
Interested and qualified candidates should send their CV to: [email] using "Application – Customer Service Representative " as the subject of the email.