Senior Software Engineer II, BrazeAI Operator

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU'LL DO

Braze’s product is the control center for thousands of the world’s most sophisticated marketing teams. The BrazeAI Operator is a chat assistant embedded in the frontend of the product. It uses agentic AI to help marketers do their work more efficiently.

The team owns the agentic runtime that powers Operator, including tool orchestration, prompt engineering, streaming transport, integrations with LLM providers, integrations with Braze features, and integrations with third-party vendors.

The team also owns Braze’s headless agentic solutions: Braze MCP and Operator Connect, which gives MCP users the full power of Operator from the agent of their choice.

As a Senior Engineer on the BrazeAI Operator team, you will build AI-powered product experiences that are reliable, useful, and deeply integrated into the Braze product. You will lead important technical projects, design systems that make agentic behavior safe and observable, and help define what excellent AI assistance looks like for sophisticated marketing teams.

In this role you will:

• Design and build AI-powered product experiences using TypeScript, React, and LLM provider APIs
• Develop the agentic tool runtime that lets BrazeAI Operator take actions inside the product on behalf of users
• Build integrations between Operator and core Braze product surfaces, third-party vendors, and AI model providers
• Improve the reliability, observability, and safety of LLM-backed systems, including streaming responses, error handling, evaluation, and rollout controls
• Improve the scalability and observability of our headless agentic solutions
• Lead projects from ambiguous product or technical goals through implementation, launch, and iteration
• Collaborate with other engineers through technical design, code review, and clear engineering practices

Recent and ongoing work on the team includes:

• Building the agentic tool runtime for Operator
• Designing a streaming architecture for real-time AI responses and product notifications
• Integrating with LLM providers such as Gemini, OpenAI, Anthropic, and AWS Bedrock
• Integrating Operator with the entirety of Braze’s product
• Building AI-assisted authoring, search, validation, and support experiences inside the product
• Building headless access to Operator

Parts of our stack with which you will work:

• TypeScript, React
• Ruby on Rails
• Python
• MCP (Model Context Protocol)
• LLM provider APIs: Gemini, OpenAI, Anthropic, AWS Bedrock
• Real-time transports: web sockets, server-sent events
• Cypress, Jest, RSpec

WHO YOU ARE

• Solid track of software engineering experience with a strong track record of technical impact
• Are strong in modern frontend development and comfortable working across the stack into backend systems
• Have experience building production systems that integrate with AI/ML models, LLM APIs, or other complex external services
• Care about reliability, observability, safety, and user trust in AI-powered products
• Are comfortable working in ambiguous problem spaces where product behavior, technical architecture, and model capabilities all shape the solution
• Communicate clearly, collaborate well across teams, and help raise the technical bar for those around you
• Bonus experience
• Experience with prompt engineering, LLM evaluation, or agentic system design
• Experience with real-time systems, streaming protocols, or event-driven architectures
• Experience building MCP servers
• Experience with Ruby on Rails and/or Python
• Experience with MongoDB, Redis, Kubernetes, or Datadog
• Experience with browser automation (e.g., Playwright)

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country at here. More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE

Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™ Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.

The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 “Best of Marketing and Digital Advertising Software Product” in 2025.

Braze was also named a 2025 Best Companies To Work For by U.S. News and World Report, a 2025 America’s Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®, among other accolades. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.

The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you

OUR AI-POWERED BRAZE RECRUITMENT PROCESS

At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most - the person behind each application - we use AI-assisted tools at certain stages of our recruitment process.

This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.

Depending on where you are located, you may have certain rights available to you in relation to Braze’s use of AI:

• To opt out of AI-assisted review of your application, please click the “Learn More” at the end of the application form below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application.
• To exercise other types of rights, such as rights to request further information about how AI is used in our recruitment process, to request a manual review of any decision made or to contest a decision, please contact us at [email protected]. 

Please contact us at [email protected] with any questions. To find out more about our hiring process, check out this page.

Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)

Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. 

To opt out of AI-assisted review of your application, please click the “Learn More” button below and follow the instructions before submitting your application. Please note, if you apply to multiple roles at Braze, you will need to opt out in relation to each application. Please submit any other request to our Talent Acquisition team at [email protected] promptly after applying. Summaries of the most recent bias audit results for such tools are available here.

Please see ourCandidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.