Support Engineer

Our client is an active investment management firm focused on delivering attractive performance and client portfolio solutions. They believe that technology will play a key role in the future of finance, and have built a robust trading platform to handle scale, complexity and customisation.

They are currently looking to hire a Support Engineer who will work on supporting users to get the most out of an open-sourced client-side database. You will be working with users in production and development to troubleshoot issues, and will also get involved with SRE (Site Reliability Engineer) work using industry standard tools like Kubernetes, Terraform & Prometheus. The role will also include scope to improve the firm’s k8s deployments, observability and alerting.

You might be interested in this role if:

• You enjoy supporting users in real-time on high impact work.
• You are interested in developing your skills to include deployment and monitoring of

  production systems at scale.

• You have an unwavering passion for, and focus on, high availability systems, engineering excellence, and productivity.
• You enjoy thinking through and building monitoring and alerting tooling for high availability systems.
• You’ve worked to automate and remove repetitive and manual tasks because inefficiency is one of your least favorite things.
• You love to work under your own initiative to deliver user facing tooling, monitoring frameworks and automation.

Job Requirements

• Experience providing development support to users and production support for systems.
• Strong interpersonal skills and aptitude to interact with many different areas of business
• Basic programming in Python or C++
• Knowledge of Git

Desirable

• Familiarity with continuous integration practices and experience with GitHub CI/CD actions for automating testing and deployment processes.
• SRE Experience
• Experience developing systems using any of the following tools: Kubernetes, Prometheus, OpenTelemetry